Many of you have expressed concern regarding an incident that took place at a Best Western hotel this week. While we are still collecting details and an internal investigation of facts are still occurring, Best Western is understanding and appreciative that this is a very personal and sensitive issue for troops and veterans alike.
We received the information from Mr. Staples regarding his stay. We are truly sorry for the incident that took place during his stay. A power outage impacted the local area including the elevator at the property. We spoke directly to Mr. Staples and offered a full and sincere apology and reimbursed his expenses while at Best Western.
Best Western has been an industry leader in proactively communicating ADA requirements to its hotels and provides extensive training to address the needs of our disabled guests. We strive to ensure that all our guests are treated with dignity and respect. In continuing to extend training to our member hotels, we will look to do an even better job to ensure there are not future incidents similar to the one Mr. Staples experienced.
We respect Mr. Staples’s status as a disabled veteran and the sacrifices he has made for our country. We can only hope that Mr. Staples will stay at a Best Western hotel in the future, as our guest, and afford us an opportunity to express our gratitude.
As a U.S.-headquartered company established more than 66 years ago, we have a deep appreciation for the history and tradition of the armed forces. Best Western has a history of supporting our troops and their families including currently as a major partner to Hotels for Heroes, which allows Best Western Rewards® members to donate points to the brave men and women of our military.