When you stay at a Best Western branded hotel, our highly trained staff is personally
invested in your stay.

Customer Care

If you want to comment on your recent stay or simply want answers to your questions about the Best Western International hotel chain, please don't hesitate to contact us. For changes or cancellations, please call 1-800-780-7234 or visit the Check Reservations page to retrieve your reservation. Changes/cancellations cannot be processed via email requests.

Our Most Frequently Asked Questions

I need to change or cancel my reservation.

To change or cancel a reservation that is within the cancellation time frame, please visit the Check Reservations page.


I have a billing problem/ question.

Billing is processed by the property. Contacting the hotel directly may expedite resolution of your issue. Please start your search here for the property's contact information.

If you prefer, you may provide us your information here and we will document your feedback and forward to the property.

They will reply to you by e-mail, telephone or mail as soon as possible.


How Can I Contact Your Reservations Offices?

Here is a list of our worldwide reservations offices. You can make reservations and request further assistance through these numbers.
We are available to assist you 24 hours a day, 7 days a week.


I have a Best Western Rewards® problem or question.

Please visit the Best Western Rewards® Service Center.


I have a Travel Card (gift card) problem or question.

Please visit the FAQ page for Best Western Travel Card. You can check the balance of your card and get information on using the card at any of Best Western hotels.


I Have a Question About Sponsorship Requests.

Please visit our Best Western for a Better World section where we have detailed information on sponsorship requests.