Best Western Questions & Answers

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Once you have retrieved your hotel reservation(s) online, you will be able to take advantage of the online reservation tools which allow you to: view travel reservation details, resend your reservation information to an e-mail address, cancel an online hotel reservation, cancel a hotel room from a multiple room reservation, modify/alter the number of nights for your Best Western stay, or cancel/review Best Extra products you added to your hotel room reservation.

Q: Am I allowed to cancel a hotel reservation that I made online?
A: Yes, just click on the Check Reservations page to and follow the instructions to retrieve your reservation. Remember to enter your name exactly as you did when you first submitted your online hotel reservation along with the confirmation or credit card number. Take time to review and understand the cancellation policies found on your hotel room reservation information page prior to canceling your specific hotel reservation.

Q: If I change an online hotel reservation, will I still get the same rate?
A: You may remove nights or products added to a reservation without affecting the rate; however, if you want to change arrival dates, we cannot guarantee the rate will be the same. In this case we recommend contacting one of our worldwide reservations centers for assistance.

Q: Do I need a credit card to make a hotel room reservation?
A: Yes, Best Western requires a credit card for all online hotel reservations. This guarantees your hotel or motel room until your arrival date. Your credit card will not be charged until you arrive at the hotel unless the hotel requires prepayment or a deposit prior. Prepayment, deposit and cancellation requirements will be displayed during the online confirmation process.

If you do not cancel online reservations in accordance with the individual hotel's cancellation policy, you will be charged for one night's hotel stay, unless your online hotel reservation required a full payment in advance or a minimum length of stay.

If you prefer to not use your credit card online, we invite you to contact Best Western reservations by phone at 1-800-780-7234 (North America) or by contacting any of our worldwide reservations numbers.

Q: Is my personal information safe and secure on your website?
A: Best Western is committed to protecting your personal information and maintaining your privacy. Please view our Privacy Policy to learn more details.

Q: What is Best Western's online cancellation policy?
A: Best Western reservation cancellation policies vary by location. Please review the policies of each individual Best Western hotel when confirming your travel reservation during the online reservation process.

If you do not cancel online reservations based on the individual hotel's cancellation policy, you will be charged for one night's hotel stay, unless your online hotel reservation required a full payment in advance or a minimum length of stay.

When full payment is required in advance, you will be charged for the entire reserved stay unless you change or cancel your reservation within the requirements of the individual hotel's cancellation policy. During certain travel periods, such as holidays and special events, a minimum stay may be required. For minimum length of stay reservations you will be charged for the entire reserved stay if you check out prior to the reserved departure date.

For further clarification on a hotel's cancellation policy please contact the hotel directly or contact one of our worldwide reservations centers.

Q: Will my credit card be charged if I forget to cancel my hotel room reservation?
A: Yes. Reservations are guaranteed to your credit card. To avoid being charged, reservations must be cancelled in accordance with the cancellation policy outlined by each individual hotel. Take time to review the cancellation policies for your specific hotel reservation.

Q: While checking availability and making an online reservation, I receive a message stating my "session expired." Why is this happening, how can this be fixed?
A: The bestwestern.com site uses cookies to time user sessions. Please ensure your browser is set to accept cookies in order to proceed with checking Best Western low hotel rates and reserving a hotel room online.

Q: How do I make reservations for a large group (family reunion, club, etc.)?
A: Requesting 10 or more rooms for the same Best Western hotel and arrival date qualifies as a group booking. Group travel reservations may have different rates or hotel booking requirements. To request Best Western rooms for your group or for more information, call our Group Specialists at 1-800-528-1231 or visit our group travel website.

A: The address, phone and fax numbers are listed at the top of each individual hotel overview page. To access the individual page, enter the information in the Find a Best Western search on the bestwestern.com home page.

Q: How can I make special requests regarding my stay?
A: Special requests can be made when making your hotel booking online. Requests for rollaway beds, cribs and smoking preferences, as well as any requests noted in comments section during the reservation process online can be made. Special requests are not guaranteed and will be honored depending on availability at check-in, but we will do our very best to accommodate the request. If you have specific needs or questions regarding your request, please call the hotel directly.

Q: Do Best Western International hotels accept pets?
A: We have over 1,900 Best Western pet friendly hotels. Since qualifications on hotel rooms and options vary by hotel please refer to the hotel overview page for the desired hotel's pet policy. If no specific information is listed or if you have specific questions regarding the hotel's pet policy please contact the hotel directly.

Q: How do I find hotel accommodations for the physically challenged at a specific Best Western hotel?
A: Please refer to the specific Best Western hotel page on bestwestern.com for accommodation details including special requirements or services. If no specific information is listed, please contact the hotel directly or call our reservation center at 1-800-780-7234 in North American or our worldwide reservations numbers for more information.

Q: Do children stay free at Best Western International hotels?
A: Children 12 and under stay free at any Best Western in North America. Many North American family friendly hotels also allow children 18 and under to stay free. Please check the hotel's information page or individual hotel website for specific child policy information. Child policies at Best Western hotels outside North America may vary. Please check the international hotel's website for information. If no information is listed, please contact the hotel directly or call our one of our worldwide reservations numbers for more information.

Q: Can I receive Gold Crown Club International points when booking my reservation online?
A: Yes, on qualified rate plans*. On the Review and Reserve page of the reservation process, you will be asked for your personal data and Gold Crown Club International membership number. Upon check-in at the hotel, present your Best Western Gold Crown Club card to ensure the points are credited to your account.

*All rates are qualified except for Allstate, Employee Discount, FIT, Free Night Awards/Vouchers, Leisure Club, Manager's Special, Priceline, Travel Agent Discount, Group, Wholesale, Tours, Unit Travel Card and other hotel negotiated rates.

Q: How can I receive more information about becoming part of the Best Western International hotel chain?
A: Detailed information about joining the Best Western family of hoteliers is located on the
Hotel Developers page.

Q: Where can I find employment opportunities at Best Western International, Inc.?
A: Employment opportunities are listed in the Careers section of our site. The Careers page lists current openings at Best Western International corporate offices only. For employment opportunities at a specific Best Western hotel, please contact that hotel location directly.

Q: I am a student doing a research project about Best Western hotels. Where can I find more information?
A: The majority of our publicly provided information is available in the Best Western Newsroom or About Us sections of the bestwestern.com website. All public financial details are available through Best Western annual reports posted in the About Us section. If you have questions about a specific Best Western hotel, please make your inquiry directly with the hotel.