Grand Rapids, MI hotel - Best Western Hospitality Hotel


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0  Children
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5500 28th Street SE
Grand Rapids, Michigan 49512-2052
United States


3:00 P.M. EST

Toll Free Reservations (US & Canada Only)

Worldwide Numbers


11:00 A.M. EST

Hotel Direct Number



Hotel Overview

Guests of the Best Western Hospitality Hotel & Suites will be pleased to find that each well-appointed guest room and suite includes satellite television with HBO®, a refrigerator, microwave and complimentary high-speed wireless Internet access. Other amenities offered at this Grand Rapids MI hotel include a complimentary hot breakfast buffet each morning, complimentary dinner every Monday through Thursday, a sparkling indoor heated swimming pool; largest in the area, hot tub and a complimentary airport shuttle service to the Gerald R. Ford International Airport - located just three miles away.

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Close to Frederik Meijer Gardens & Sculpture Park, John Ball Zoo, Gerald R. Ford Museum, Van Andel Arena, Grand Rapids Drive and 30 minutes away from Michigan's Adventure.

Business guests of the Best Western Hospitality Hotel & Suites will also appreciate this Grand Rapids MI hotel's close proximity to local businesses including the Grand Rapids Medical Mile. The Medical Mile is home to the Grand Rapids Community College, Spectrum Health's Butterworth Hospital Complex, Grand Valley State University's Cook-DeVos Center for Health Sciences and Michigan State University Secchia Center Medical School. The Best Western Hospitality Hotel & Suites is a hotel in Grand Rapids that is close to Amway®, Meijer®, Cascade Engineering® and Steelcase Headquarters. The Best Western is centrally located within minutes to over 100 restaurants, many of them participating popular Annual Restaurant Week.

Coming in for a sporting event? This Grand Rapids MI hotel location is near Aquinas, Calvin, Cornerstone, Davenport and Grand Rapids Community Colleges. Located only minutes from Patterson Ice Arena, MVP Field House (directly across the street) and AMF Eastbrook Lanes Bowling Center.

Hotel Policies

Pet Policy
Pets allowed based on the availability of pet friendly rooms. Up to 2 dogs per room with an 80 pound weight limit. Additional pet types (cats, birds, etc) may be accepted at the hotel’s discretion. Pet rate is $10 per pet per night for the first seven days. No additional fee is charged after seven days.
Very Good
Sleep Quality

Latest Reviews


Traveler Reviews

“Great Value in Grand Rapids”
By Nick L
Long Beach, Indiana on 16-Mar-18

I took a Michigan real estate class that was being given at the hotel, so I decided to stay for 5 nights. The complimentary breakfast was great featuring hot eggs, meat, breads and cereals. The free...

“Needs to improve”
By ashleygY587MD
Wyoming, Michigan on 05-Feb-18

To many Loud noises after 11 not clean hallways breakfast food not good but the stay was overall okay I will choose a different beat western next time breakfast was cold when I got my food I will not...

By kayceb2018
Midland, Michigan on 31-Jan-18

i had booked my room months ahead of time. when we got there we were told there were no rooms available. this took over 30 min just to check in. than my card was charged when told we could pay cash...

“Needed an overnight stay after local concert.”
By Meagan R
on 21-Jan-18

Hotel was older. Hallways had large particles/debris all over the floors, but we didn't see any construction or remodeling going on in our section. Beverage machines were almost out of stock. Had...

“Never Again”
By skhirt43
Williamsburg, MI on 18-Jan-18

My husband and I decided to try this motel instead of our usual one and stayed here the last weekend in December. We will not make the same mistake twice. Our “suite” lacked proper lighting making it...


Hotel Amenities


  • Wireless internet connection in public areas
  • 100% Smoke free hotel
  • Indoor pool Heated
  • Complimentary breakfast
  • Complimentary full breakfast, Choice of breads, Cereal, Hot eggs, Hot breakfast meat, Waffles, Yogurt, Fresh fruit, Juice and Coffee. Only registered guests can take advantage of our breakfast.
  • Hot tub
  • Exercise facilities Open from 8:00 a.m. to 11:00 p.m. Our fitness facility offers a treadmill, elliptical and exercise bike.
  • Stationary bike
  • Treadmill
  • 24-hour front desk Our front desk staff can offer friendly, knowledgeable information about property and the surrounding area.
  • Cable or satellite television with HBO®
  • With two computers provided and a printer. Open 24-hours for your business needs.
  • Printer available
  • Fax services
  • Fax machine
  • Computer available
  • Photocopy machine
  • Dataports
  • Mail services Our front desk staff will gladly make sure your mail gets sent out. Any packages coming in will be held at the front desk.
  • Meeting facilities 2 banquet/meeting rooms Meeting Room VAT/City tax is 9%.
  • Banquet facilities 2 banquet/meeting rooms
  • Conference facilities 1 boardroom
  • Air-conditioning
  • Parking for the physically challenged DOESN'T include sleep&fly
  • Ice/vending machines Ice machines are conveniently located on First and Second floors. While Vending is located on First floor.
  • Local shuttle 4:00 a.m. to 11:00 p.m., within a 3 mile radius, shuttle service is by request and based on availability. We will try to accommodate all reasonable requests.
  • Airport car 24 hours
  • Free parking. Does Not include Sleep & Fly packages
  • Outdoor parking
  • Higher rates may apply for holidays/special events
  • Free wireless internet access available in public areas and all guest rooms
  • Elevator Our elevator is located just off the lobby with easy access to our breakfast area, meeting rooms, and second floor guest rooms.
  • Inter corridor
  • Guest laundry facility, 24-hour guest laundry services offered. Laundry detergent and fabric softener offered at the front desk. $1.00, nominal fee, per wash and dry.
  • Photocopy, nominal fee
  • Audio/visual equipment
  • Elevator, wheelchair accessible
  • High speed wireless Internet.
  • Evening reception 5:00 p.m. - 7:00 p.m. Monday through Thursday.
  • Complimentary breakfast Monday - Friday 6:30 a.m. - 10:00 a.m. Saturday and Sunday 7:00 a.m. - 10:00 a.m.
  • Complimentary shuttle to and from Gerald R. Ford International Airport. We offer this shuttle to restaurants and attractions within a three mile radius of our hotel.

Suites: 28

  • Safety bar in shower available
  • Walk-in shower available
  • Extra wide doors in bathrooms
  • Access ramps
  • Property meets ADA of 1990 (US hotels only)

Guest Room Mobility Accessible Features:

  • Accessible doors and doorways (at least 32-inches of clear width passage)
  • Accessible bathrooms and features, including shower/tub
  • Accessible room controls (e.g. HVAC and lighting)
  • Accessible clear floor space
  • Accessible door viewers
  • Accessible closet shelves and hangers
More Amenities


  • Cable or satellite television Satellite TV with HBO is provided in every guest room
  • AM/FM alarm clock
  • AM/FM radio stereo
  • Coffee/tea maker
  • Microwave Every guest room is equipped with a microwave.
  • Refrigerator Every guest room comes equipped with a mini-regrigerator.
  • Hairdryer
  • Iron, ironing board Ironing boards and Irons provided in every guest room.
  • Desk/work area
  • High-speed Internet access
  • Direct dial telephone
  • Speaker phone
  • Two line phone available
  • Free local calls under 30 minutes
  • Wake-up calls
  • Complimentary high-speed wireless Internet access.
  • Microwaves, mini-refrigerators and coffee makers provided in all guest rooms.
  • Rollaways

Rooms for the Physically Challenged: 6

  • Physically challenged rooms/facilities available
  • Bathtub seat available
  • Rails in bathroom available
  • Television amplifier available
  • Wheelchair accessible available
  • Closed-caption TV available
  • Raised toilet with grab bars available

Public Space ADA Accessible Features:

  • Accessible parking spaces and signage (car and van)
  • Accessible parking space that is 96-inches wide with an appropriate access aisle
  • An accessible route that allows for approaching and entering the hotel
  • An accessible lobby entrance door
  • Interior routes to public spaces that do not have abrupt level changes
  • An accessible reception desk or accessible folding shelf or reception area
  • Room signage: 60-inches to sign center above finished floor
  • Accessible table in eating area
  • The eating area has self-service shelves and dispensing devices within reach range
  • Public restrooms accessible

Guest Room Communication Assist Features:

  • Closed-caption televisions
  • Visual notification devices for telephones
  • Telephones have volume control
  • Visual fire alarms
  • Visual smoke alarms
More Amenities
More Amenities

Nearby Attractions