Customer Service | Best Western Hotels & Resorts

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Customer Service

Best Western® Customer Care

Best Western is dedicated to providing you with the best possible travel experience. We operate in an industry built on trust and guest satisfaction. This can only be achieved through communication and experienced support.


I need help making, changing or cancelling a reservation.

Contact Us By Phone

1-800 780-7234

Hours of Operation:

Open 24-hours a day
7 days a week

Outside North America? Locate your global reservations center.

Best Western Rewards®

I have questions concerning my Best Western Rewards account.

Contact Us By Phone

1-800 237-8483

Hours of Operation:

Monday - Sunday:
5 a.m. to 10 p.m. MST

Outside North America? Locate your global Rewards center.

Customer Support

I would like to speak to Customer Care about a recent stay.

Contact Us By Phone

1-800 528-1238

Hours of Operation:

Monday - Friday:
7 a.m. to 8 p.m MST

Saturday and Sunday:
8:30 a.m. to 5 p.m. MST

Contast Us, We're here to help

Self-Service Center

General Frequently Asked Questions

General Frequently Asked Questions

Find solutions to the most common questions here. 

Best Western Rewards FAQs

Best Western Rewards Frequently Asked Questions

Have a question? Read our FAQ's and get answers. 

Best Western Missing Points Form

Are you missing points from your account?
We can help!

Reset Password

Forgot your password?  Select the link below to have your password reset.

Best Western Rewards Terms and Conditions

Terms and Conditions of the
Best Western Rewards Program.

Corporate Office


Best Western International, Inc. 
6201 N. 24th Parkway 
Phoenix, AZ 85016