PHOENIX (December 7, 2017) - Best Western Hotels & Resorts today announced that its Board of Directors has elected Jim Cosgrove as Board Chairman for 2018. Cosgrove brings deep industry knowledge and experience to his new position, as he is a second-generation Best Western-branded hotel owner and has served in several leadership roles throughout his time with the company. His upbringing in hospitality, combined with his extensive involvement in the brand, will be instrumental in continuing Best Western’s momentum and paving the way for another groundbreaking year.
“I am pleased to announce Mr. Cosgrove as our new Board Chairman as he is an integral leader and visionary for our brand,” said Best Western Hotels & Resorts President and CEO David Kong. “He understands the DNA of Best Western, and I am confident that his commitment to our hotel owners and passion for Best Western’s future will bring unprecedented success in 2018.”
Cosgrove was elected to Best Western’s Board of Directors in 2011 to represent the interests of Best Western hotel owners in 20 states and provinces in the eastern United States and Canada, from Newfoundland south to Virginia. In addition to serving as a Board Director, Cosgrove served as Board Vice-Chairman in 2017 and Secretary-Treasurer in 2016. Cosgrove also served as a brand Governor for 11 years, was chair of Best Western’s New York, New Jersey and Pennsylvania marketing co-op, and sat on the board of the brand’s global marketing group.
“I’m honored to be elected and serve as the Chairman of the Board of Directors for Best Western Hotels & Resorts,” said Cosgrove. “Best Western has grown and evolved significantly in recent years, and I’m excited to build upon our accomplishments in the year ahead, further enhancing our guest experience and continuing our reign as an innovative and trusted leader in hospitality.”
Cosgrove, a LaSalle University graduate, began his career in hospitality at an early age, as he and his family have owned and operated the award-winning Best Western Plus Revere Inn & Suites in Paradise, Pennsylvania for over 40 years. His family also owns and operates the adjacent Revere Tavern. Built in the 1700s, the former stagecoach stop was previously owned by President Buchanan.
Cosgrove is known for not just setting high standards for his hotels, but consistently exceeding them. His property the Best Western Plus Revere Inn & Suites has won 29 brand awards, including 11 Director Awards, four Chairman awards, and Best Western’s most prestigious recognition - the M.K. Guertin award, named after the founder of the brand.
With Cosgrove’s ambition and track record of delivering exceptional results, 2018 is gearing up to be another remarkable year for the powerhouse brand.
About Best Western® Hotels & Resorts:
Best Western Hotels & Resorts headquartered in Phoenix, Arizona, is a privately held hotel brand with a global network of 4,200† hotels in more than 100† countries and territories worldwide. Best Western offers 11 hotel brands to suit the needs of developers and guests in every market: Best Western®, Best Western Plus®, Best Western Premier®, Vīb®, GLō®, Executive Residency by Best Western®, BW Premier Collection®, and BW Signature CollectionSM by Best Western; as well as its recently launched franchise offerings: SureStay® Hotel by Best Western, SureStay Plus® Hotel by Best Western and SureStay CollectionSM by Best Western. Now celebrating more than 70 years of hospitality, Best Western provides its hoteliers with global operational, sales and marketing support, and award-winning online and mobile booking capabilities. Best Western continues to set industry records regarding awards and accolades, including 64 percent of the brand’s North American hotels earning a TripAdvisor® Certificate of Excellence award in 2017, Business Travel News® ranking Best Western Plus and Best Western number one in upper-mid-price and mid-price hotel brands, and Best Western receiving seven consecutive Dynatrace® Best of the Web awards for its leading hotel website. Best Western has also won nine consecutive AAA®/CAA® Lodging Partner of the Year awards, recognizing the brand’s commitment to providing exceptional service and great value to AAA/CAA’s nearly 58 million members in the U.S. and Canada. Best Western-branded hotels were top ranked in J.D. Power’s 2017 North America Hotel Guest Satisfaction Index Study – ranking first in breakfast (food and beverage category) for midscale; and second in overall guest satisfaction. Over 32 million travelers are members of the brand’s award-winning loyalty program Best Western Rewards®, one of the few programs in which members earn points that never expire and can be redeemed at any Best Western hotel worldwide. Best Western’s partnerships with AAA/CAA and Harley-Davidson® provide travelers with exciting ways to interact with the brand. Through its partnership with Google® Street View, Best Western is the first major company of its size and scale to launch a virtual reality experience for customers, setting a new industry standard and reinventing how guests view hotels.
* All Best Western and SureStay-branded hotels are independently owned and operated.
† Numbers are approximate, may fluctuate, and include hotels currently in the development pipeline.