BWH^SM HOTELS EXCELS IN J.D. POWER HOTEL GUEST SATISFACTION STUDY

Phoenix, Arizona (August 13, 2024) – BWH Hotels is pleased to share the results of the J.D. Power North America Hotel Guest Satisfaction Study. Best Western^® ranked third in the midscale segment, Best Western Premier^® secured third place in the upscale segment, and SureStay^® Hotels tied for second in the economy segment.

“The success of BWH Hotels in the J.D. Power North America Hotel Guest Satisfaction Study is a testament to our focus on our mission to deliver trusted guest experiences,” said Larry Cuculic, President and CEO of BWH Hotels. “Congratulations to our hoteliers and their teams for achieving these outstanding results.”

The J.D. Power North America Hotel Guest Satisfaction Index (NAGSI) Study, now in its 28th year, measures overall hotel guest satisfaction based on performance in six factors (in alphabetical order): communications and connectivity; food and beverage; guest room; hotel facility; staff service; and value for price. The study benchmarks the performance of 103 brands across nine hotel segments and is based on responses from 39,468 branded hotel guests for stays between May 2023 and May 2024.

About BWH^SM Hotels

BWH Hotels is a leading, global hospitality enterprise comprised of three hotel companies, including WorldHotels^TM, Best Western^® Hotels & Resorts, and SureStay^® Hotels. The global enterprise boasts approximately 4,300 hotels in over 100 countries and territories worldwide*. With 19 brands across every chain scale segment, from economy to luxury, BWH Hotels suits the needs of developers and guests in every market. To learn more visit: bestwestern.com.

*Numbers are approximate, may fluctuate, and include hotels currently in the development pipeline.