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Cleaning Standards

Industry-Leading Cleaning Standards

Modified Breakfast

Modified Breakfast Service & Selections (varies by hotel)

Low Rate Guarantee

Low Rate Guarantee

Komplek Bahu Mall, Blok A3
Manado, 95115


Toll Free Reservations (US & Canada Only)

Worldwide Numbers

Hotel Direct Number


2:00 P.M. WIT


12:00 P.M. WIT



Hotel Overview

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The Best Western® The Lagoon Hotel located at the Bay of Manado and surrounded by mountain, Manado is popular for its scuba diving and snorkeling area, especially at Bunaken National Park identified as one of the best Indonesian Dive Spot. It is not only famous as a diving destination but also prefect for great adventures from volcano trekking tours to white water rafting and a visit to the Tangkoko Batuangus Nature Reserve.

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For exciting culinary places, Manado offers a wide variety of dishes with the very spicy flavor that lies along the Manado main street, Boulevard, which is easily accessible from the Best Western® The Lagoon Hotel to discover the vibrant local scene.

Offering 187 modern guest rooms with breathtaking views of Manado Tua, Boulevard Beach and the mountains, the Best Western® The Lagoon Hotel has convenient access to shopping, commercial and entertainment facilities and just a 45 minute drive Sam Ratulangi International Airport.

The Best Western® The Lagoon Hotel is committed to ensure that the stay experience is the best it can possibly be.


AAA Housekeeping


Hotel Policies

Pet Policy
Pets not accepted


Hotel location and the surrounding area

Hotel Amenities


  • Complimentary full breakfast, choice of breads, cereal, fruit, hot eggs, hot breakfast meat, other hot items, yogurt, juice, and coffee.
  • Restaurant onsite
  • Full Service Hotel
  • Complimentary breakfast, continental style
  • Cocktail lounge
  • Outdoor pool
  • Poolside services
  • Spa
  • Massage services
  • Exercise facility, complimentary, open from 6:00 a.m. to 9:00 p.m. cardiovascular equipment
  • Weight lifting equipment
  • Stationary bike
  • Treadmill
  • Locker room
  • Interior corridor
  • 24-hour front desk
  • Concierge
  • Multilingual staff, English, Bahasa Indonesia
  • Porterage/bell services
  • Guest laundry, nominal fee, items collected before 8:00 a.m. will be returned after 5:00 p.m. the same day. Items collected between 8:00 a.m. and 12:00 p.m. will be returned before 10:00 a.m. the next day. Items collected after 12:00 p.m. will be returned after 10:00 a.m. the next day.
  • Express check in
  • Express check out
  • Late check out
  • Doctor on call
  • Shoe shine
  • Cable or satellite television, we provide selection television channel, international news, sports, and music
  • Free wireless Internet available in public areas; free in-room wireless Internet access; free wireless Internet access available in public areas and all guest rooms
  • Business center, nominal fee will depend on each of guest's requirement such Photo Copy, Fax and Print File.
  • Printer available
  • Computer rental
  • Fax services
  • Fax machine
  • Computer available
  • Photocopy, nominal fee
  • Photocopy services
  • Photocopy machine
  • Audio/visual equipment
  • Dataports
  • Wedding services
  • Meeting facilities
  • Banquet facilities
  • Conference facilities
  • Catering
  • Equipment rental
  • Ballroom
  • Coffee shop
  • Air-conditioning
  • Physically challenged services
  • Physically challenged facilities,
  • Elevator, wheelchair accessible
  • Free parking
  • Valet parking
  • Outdoor parking, when complimentary garage parking is full there is also a complimentary outdoor parking lot
  • Garage parking
  • Higher rates may apply for holidays/special events
  • Storage space, available 24-hours, complimentary
  • Barbeque grills
  • Evening Welcome Reception, daily 3:00 p.m. to 11:00 p.m.
More Amenities


  • Cable or satellite television, CNN® or other 24-hour news station, color, remote
  • In-room movies
  • DVD player, available
  • AM/FM alarm clock
  • AM/FM radio stereo
  • Coffee/tea maker, electric kettle, tea bag, coffee, decaf coffee and tea, sugar, sweetener, creamer
  • Refrigerator
  • Hairdryer, available
  • Desk/work area, electrical outlet at desk level
  • Dataports
  • High-speed Internet access
  • Mini-bar, contains drinks, soft drinks, chocolate and snacks for a nominal fee
  • Bathrobe, available
  • Room service 24 hours
  • Air-conditioning, self-controlled
  • Trouser press
  • In-room safe, guests make their own code
  • Wake-up calls
  • Turndown service
  • In-room spa, available
  • Connecting rooms, available
  • Crib, available, complimentary
  • Mountain view, available
  • Ocean view, available
  • City view or City view with an Ocean view rooms available
  • Drinking water supplied daily
  • Toiletries include bath gel or foam, hand soap, shampoo, sanitary kit, dental kit and shower cap
  • Electrical adapters for international guests
  • Rollaway, available 350,000 IDR

Rooms for the Physically Challenged: 1

  • Physically challenged rooms/facilities available
  • Bathtub seat available
  • Rails in bathrooms available
  • Wheelchair accessible available
  • Raised toilet with grab bars available
  • Knock lights available
  • Safety bar in shower available
  • Walk-in shower available
  • Extra wide doors in bathrooms available
  • Access ramps
More Amenities
More Amenities

Nearby Attractions

Area Business

  • .5 kilometer(s) from Bank Mandiri, one of the National Banks which has a good integrity in banking. The distance from the hotel is about 5 minutes. The Bank ATM machine is also available making it easier for customers to do transactions.
  • .5 kilometer(s) from Bank BNI, the first bank formed and owned by the Government of Indonesia. During struggle for Indonesia's Independence, BNI has once served as both the central Bank and commercial bank.


  • 7 kilometer(s) from Bunaken National Park, located on Bunaken Island around 45 minutes and around 7 miles from Manado Harbor. The park is located near the center of the Coral Triangle, providing habitat to 390 species of coral as well as many fish, mollusc, reptile and marine mammal species. Bunaken National Park is one of the most beautiful sea garden in the world.
  • 4 kilometer(s) from Taman Kesatuan Bangsa, located in the center of the city, around 4 kilometers and around 15 minutes from the hotel by public car. TKB is a place for traditional dance performances.


  • The Lagoon on premises full service, International, open for: breakfast, lunch, dinner, buffet style also available
  • Across the street from Wisata Bahari, full service, Continental, open for: lunch, dinner
  • Across the street from Big Fish, full service, Continental, open for: lunch, dinner


  • 3 kilometer(s) from University of Sam Ratulangi, one of the country's famous university in the city of Manado, about 3 km to the distance about 10 minutes from the hotel. Access to the campus using private vehicles or public transport.
  • 800 meter(s) from Kiddy School Manado, one of Primary School Playgroup and junior school international standard with a learning system that is taken out of Singapore. The distance from Hotel to Kiddy School 800 Meters.

Nearby Cities

  • 25 kilometer(s) from Tomohon City, it takes only around 45 minutes
  • 60 kilometer(s) from Amurang City, it takes around 2 hours travel time


  • 8 kilometer(s) from Malalayang Beach, it will take around 25 minutes from the hotel and can be reached by public or private vehicles. This place for swimming and culinary Area Malalayang beach and has a beautiful view at sunset.


  • 2 kilometer(s) from Manado Town Square, Famous Mall with complete facilities consist of a mall, cafe, karaoke, shopping center, cinemas in the city of Manado, about 2 km from the hotel and can be reached by private or public vehicle about 10 minutes
  • .5 kilometer(s) from Fresh Mart, around five minutes from the hotel. Fresh Mart is a complete supermarket and fresh, available in many homes need to clothes and other supplies.


  • 24 kilometer(s) from Sam Ratulangi International Airport
  • 404 kilometer(s) from Jalaluddin Airport
  • kilometer(s) from Manado