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ROOM 1
1  Adults
0  Children
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2 Rue Du Comte Roger, Cite Medievale
Carcassonne, 11000
France

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4:00 P.M. CET

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12:00 P.M. CET

Hotel Direct Number

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Hotel Overview

Located right in the heart of Carcassonne’s medieval citadel, the hotel’s 61 rooms are spread over three buildings. Guests are greeted by a warm welcome and provided with excellent service by a staff attentive to each client’s needs and comfort.

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The Best Western Le Donjon Les Remparts is made up of three different buildings, Le Donjon, Le Clos Trencavel and La Maison des Remparts. Our hotel has a restaurant and lounge, four conference rooms which will accommodate up to 100 guests, business services and a reception area with a television and reading lounge. Our guest rooms are equipped with television, telephone with dataports and Wi-Fi access, coffee/tea maker, hairdryer, air-conditioning, and room service.

Elevators are available for your use in Le Donjon and in La Maison des Remparts. Enjoy your stay.

Hotel Policies

Pet Policy
Pets allowed, with a 10.00 Euro per pet per day charge.
TripAdvisor
TRAVELER RATING
 
 
1401 REVIEWS
Excellent
537
Very Good
620
Average
169
Poor
54
Terrible
21
CATEGORIES
Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Latest Reviews

TripAdvisor

Traveler Reviews

“Absolutely Awful”
By Sue M
Leicester, United Kingdom on 18-Sep-17

We stayed for a few days and everything about the hotel was just terrible. There were not enough staff on the reception desk, although they were very friendly and helpful. The bedrooms were horrible...

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“Excellent hotel within the walls of Le Cite.”
By Alan S
Wimborne Minster, United Kingdom on 17-Sep-17

A very friendly hotel right in the centre of the citadel. The girls on reception were very helpful and always cheerful. We were upgraded to a suite (No. 39) which was spacious and very clean and...

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“Disappointing, a second time.”
By Izzywizz_8
Northern Ireland on 17-Sep-17

I booked this at a silly price for one night in August for two adults a child simply because the parking was good on a previous stay. Although on our last visit, we found the hotel to be over-rated...

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“Does all the basics well”
By Richard I
on 12-Sep-17

We stayed for two nights and found the hotel to be a haven of quiet in bedlam. The staff were attentive and sorted out an upgrade when the air com didn't work on a hot day. Decor in reception rooms...

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“Perfect 2N Stay”
By barfeet
Auckland, New Zealand on 12-Sep-17

This is a charming hotel right in the centre. We were warmly welcomed on arrival. Our spacious room overlooked the main thoroughfare. It was great to see a jug and tea bags! Our bed was very...

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Hotel Amenities

Hotel

  • Cocktail lounge,
  • Concierge
  • Restaurant Onsite
  • Golf course
  • Tennis courts
  • Guest laundry, depending on the type of clothes
  • Paid parking, nominal fee, per day, private parking
  • Valet parking, high season
  • Local shuttle, nominal fee, no free shuttle from down the Cite to city center
  • Conference facilities
  • Massage services extra cost according to what is chosen
  • Multilingual staff
  • Doctor on call, for emergency only, if not guest will be invited to go to the closest medical center
  • Shoe shine, individual shoe shine on request at reception desk
  • Cable or satellite television
  • Coffee shop
  • Sports events, jogging around the city with a coach
  • Air-conditioning
  • Elevators, in La Maison du Donjon and La Maison des Remparts.
  • Business center, nominal fee, per person
  • Dataports
  • Meeting facilities
  • Banquet facilities
  • Catering
  • Buffet breakfast, nominal fee, per person per day
  • Reception area with television and reading lounge
  • comptoir des vins et terroirs: wine testing
  • Express check in
  • Express check out
  • Higher rates may apply for holidays/special events
  • Free breakfast for children under 12 years old/free night for children sleeping in their baby's cot under 3 years old
More Amenities

Room

  • Color television
  • AM/FM alarm clock
  • Telephone
  • Wake-up calls
  • Dataports
  • Wi-Fi access in all rooms
  • Hairdryer
  • Coffee/tea maker
  • Air-conditioning in all rooms
  • Room service from 7:00 a.m. to 10:00 p.m.
  • Rollaway beds available, nominal fee, on request only, please contact hotel directly for availability and rate
  • AM/FM radio stereo
  • High-speed Internet access available 42 rooms
  • Mini-bar
  • In-room safe available In Maison des Remparts (19 rooms) only. For Donjon and Comte Roger : reception lobby
  • towers and narrow streets of the city of Carcassonne, or over the garden
More Amenities
More Amenities

Nearby Attractions