Because We CareSM - Our COVID-19 Response and Policies

Cleaning Standards

Industry-Leading Cleaning Standards

Modified Breakfast

Modified Breakfast service & selections to start your day (varies by hotel)

Maintain Elite Status

Elite Members retain status through January 31, 2022

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1  Adults
0  Children

Please Be Advised:  Familiarize yourself with local regulations and travel restrictions that may impact your ability to stay at this hotel. Please contact the hotel if you have any questions.

2 Rue Du Comte Roger, Cite Medievale
Carcassonne, 11000


Toll Free Reservations (US & Canada Only)

Worldwide Numbers

Hotel Direct Number


4:00 P.M. CEST


12:00 P.M. CEST



Hotel Overview

Located right in the heart of Carcassonne’s medieval citadel, the hotel’s 61 rooms are spread over three buildings. Guests are greeted by a warm welcome and provided with excellent service by a staff attentive to each client’s needs and comfort.

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The Best Western Plus Hotel Le Donjon is made up of three different buildings, Le Donjon, Le Clos Trencavel and La Maison des Remparts. Our hotel has a restaurant and lounge, four conference rooms which will accommodate up to 100 guests, business services and a reception area with a television and reading lounge. Our guest rooms are equipped with television, telephone with dataports and Wi-Fi access, coffee/tea maker, hairdryer, air-conditioning, and room service.

Elevators are available for your use in Le Donjon and in La Maison des Remparts. Enjoy your stay.

Hotel Policies

Pet Policy
Pets allowed, with a 12.00 Euro per pet per day charge


Hotel location and the surrounding area

Hotel Reviews


Sleep Quality

Hotel Amenities


  • Cocktail lounge
  • Concierge
  • Golf course
  • Tennis courts
  • Paid parking, nominal fee, per day, private parking
  • Valet parking, high season
  • Conference facilities
  • Multilingual staff
  • Doctor on call, for emergency only, if not guest will be invited to go to the closest medical center
  • Shoe shine, individual shoe shine on request at reception desk
  • Cable or satellite television
  • Air-conditioning
  • Elevators, in La Maison du Donjon and La Maison des Remparts.
  • Business center, nominal fee, per person
  • Dataports
  • Meeting facilities
  • Banquet facilities
  • Catering
  • Express check in
  • Express check out
  • Free wireless internet available in public areas; Free in-room wireless internet access; Free wireless internet access available in public areas and all guest rooms; All guest rooms are hardwired and offer free wireless internet access
  • Elevator, wheelchair accessible in La Maison Des Remparts only
  • Higher rates may apply for holidays/special events
  • Buffet breakfast, nominal fee, per person per day
  • Reception area with television and reading lounge
  • Comptoir des vins et terroirs: wine testing
  • Free breakfast for children under 12 years old/free night for children sleeping in their baby's cot under 3 years old
More Amenities


  • Color television
  • AM/FM alarm clock
  • Telephone
  • Wake-up calls
  • Dataports
  • Wi-Fi access in all rooms
  • Hairdryer
  • Coffee/tea maker kettle in all the rooms. Coffee machine in the suites and the family rooms
  • Air-conditioning based on season
  • Rollaway beds available, nominal fee, on request only, please contact hotel directly for availability and rate
  • AM/FM radio stereo
  • Mini-bar
  • In-room safe
  • Towers and narrow streets of the city of Carcassonne, or over the garden
  • Sofabed available in the family room only

Rooms for the Physically Challenged: 1

  • Raised toilet with grab bars available
  • Safety bar in shower available
  • Walk-in shower available
More Amenities
More Amenities

Nearby Attractions


  • 0 kilometer(s) from Visit of the Castle, Guided tour of the Medieval cite and on the Ramparts
  • 0 kilometer(s) from Tours in Aera, Informations at the Front Desk.


  • Adjacent to La Brasserie Le Donjon, Brasserie, French, Open for: lunch, dinner,
  • 0.5 kilometer(s) from Restaurant La Barbacane, Full Service, French, Open for: lunch, dinner,

Nearby Cities

  • 60 kilometer(s) from Narbonne, Aude
  • 90 kilometer(s) from Toulouse, Haute Garonne
  • 160 kilometer(s) from Montpellier, Herault
  • 180 kilometer(s) from Perpignan, Pyrenees Orientales


  • 0 kilometer(s) from ILC, Institut Linguistique de Carcassonne Visit and Workshop by a Knight. Information at the Front Desk I
  • 5 kilometer(s) from Canal Du Midi cruises, Information at the Front Desk
  • 0 kilometer(s) from Wine Tasting, Information at the Front Desk


  • 3 kilometer(s) from Down Town, Markets on Thursdays and Saturdays


  • 0.50 kilometer(s) from bus terminal bus towards the train station and the airport of Carcassonne
  • 2.00 kilometer(s) from TGV train station
  • 100 kilometer(s) from Toulouse Blagnac Airport
  • 7.00 kilometer(s) from Carcassonne Airport
  • 0.1 block(s) from Carcassonne