SureStay Plus Hotel Hacienda Real - Ciudad Del Carmen

Enter your dates of travel below to see all available rooms


Click or press the down arrow to select a date
1  Adults
0  Children
Map with Pin for Directions to Hotel
Calle 31 No. 106
Ciudad Del Carmen, 24180


12:00 P.M. CST

Toll Free Reservations (US & Canada Only)

Worldwide Numbers


1:00 P.M. CST

Hotel Direct Number



Hotel Overview

The only 5 Star Grand Class, the SureStay Plus Hotel by Best Western Hacienda Real provides the ideal atmosphere in each of its 106 rooms, including one equipped for the handicapped guest, 64 with two double size beds, 29 with one king size bed, 11 junior suites, one two room presidential suite as well as Executive Office, Private Salons, a Convention Center, Restaurant, Beauty Salon, Gift Shop, Car Rental Agency, Video Bar, Gym, Parking, Valet Service and Pod Suhroom.

Show More / Less

Our hotel also offers complimentary transportation to and from the airport as well as free Wi-Fi throughout.

This Mexican Colonial Hotel, located in the prosperous city of Ciudad del Carmen in Campeche offers all the comforts and installations necessary to make your business meetings and reunions, conventions, work sessions and family trips an unqualified success.

Hotel Policies

Pet Policy
Pets accepted with no restrictions

Hotel Reviews


Sleep Quality

Hotel Amenities


  • Restaurant onsite
  • Full Service Hotel
  • Breakfast available for a nominal fee
  • Outdoor pool
  • Steam room
  • Exercise facility 24 Hour
  • Universal gym
  • Treadmill
  • Interior corridor
  • 24-hour front desk
  • Concierge
  • Multilingual staff English, Spanish
  • Guest laundry, services available, price sheet located in the guest rooms
  • Express check in
  • Express check out
  • Safe deposit box
  • Barber/beauty shop
  • Cable or satellite television
  • Car rental desk
  • Free wireless Internet available in public areas; free in-room wireless Internet access; free wireless Internet access available in public areas and all guest rooms
  • Business center, 24-hours
  • Printer available
  • Fax services
  • Fax machine
  • Computer available
  • Photocopy, nominal fee
  • Photocopy services
  • Photocopy machine
  • Secretarial services
  • Audio/visual equipment
  • Conference services
  • Dataports
  • Notary public
  • Video conferencing
  • Wedding services
  • Meeting facilities
  • Conference facilities
  • Catering
  • Air-conditioning
  • Physically challenged facilities
  • Elevator, wheelchair accessible
  • Local shuttle
  • Airport car 24 hours
  • Gift shop
  • Free parking, 24 hours
  • Outdoor parking
  • Higher rates may apply for holidays/special events
  • Complimentary newspaper available, in the lobby
  • Designated outdoor smoking areas
  • Elliptical machine
More Amenities


  • Cable or satellite television, color, remote control, CNN® or other 24 hour news station
  • AM/FM alarm clock
  • AM/FM radio stereo
  • Microwave available Presidential Suite
  • Refrigerator available, Junior Suite and Presidential Suite only
  • Hair dryer
  • Iron, ironing board
  • High-speed Internet access
  • Voice mail available
  • Free local calls
  • Mini-bar available located in the Presidential Suite, also available upon request
  • Bathrobe available 30 are available upon request at the front desk and one is in the Presidential Suite
  • Room service from 7:00 a.m. to 11:00 p.m.
  • Wake-up calls
  • In-room spa available, in the Presidential Suite only
  • Adjoining rooms available 13 rooms
  • Crib based upon availability, complimentary
  • Balcony available 48 rooms
  • Swimming pool
  • Swimming pool view rooms available
  • Rollaway bed based upon availability, 400 Mexican Pesos

Rooms for the Physically Challenged: 1

  • Physically challenged rooms/facilities available
  • Bathtub seat available
  • Rails in bathroom available
  • Wheelchair accessible available
  • Closed-caption TV
  • Raised toilet with grab bars available
  • Visual alarm
  • Safety bar in shower available
  • Walk-in shower available
More Amenities
More Amenities