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ROOM 1
1  Adults
0  Children
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Swainson Street
Hartlepool, England TS24 8AA
Great Britain

CHECK-IN

2:00 P.M. GMT

Toll Free Reservations (US & Canada Only)

Worldwide Numbers

CHECK-OUT

11:00 A.M. GMT

Hotel Direct Number

CURRENCY

BRITISH POUND (GBP)

Hotel Overview

The Best Western Grand Hotel in Hartlepool offers the best of both worlds. Combining old and new, the traditional French Chateaux building plays host to a modern décor inside, while its wonderful coastal location is convenient for a number of inland attractions.

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Thanks to good transport links, our guests can not only get away from it all, but get back to it easily too! Newcastle is within easy reach, while other northern cities and towns are also easily accessible. Wherever you decide to go during your stay, we'll be ready and waiting with a warm welcome on your return.

Maintaining high brand standards and excellence in quality is second nature to the Best Western Grand Hotel in Hartlepool. We have proven that going that extra mile during our annual Best Western quality assurance assessments really does pay off. Our hard work and dedication to cleanliness and quality of both guest rooms and public areas has gained us the Best Western International Quality Award. A global recognition of excellence given to only a few selected hotels throughout the world, this award shows that we take pride in offering the high levels of excellence in quality and brand standards that our guests expect.

Hotel Policies

Pet Policy
No pets allowed
TripAdvisor
TRAVELER RATING
 
 
483 REVIEWS
Excellent
181
Very Good
143
Average
81
Poor
45
Terrible
33
CATEGORIES
Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Latest Reviews

TripAdvisor

Traveler Reviews

“Basic Standards Missing”
By Sam D
on 07-Oct-17

We stayed here in October 2017. Initially, we thought the room looked OK for the price. However, once properly in the room the carpet was dirty, the ceiling had cobwebs, the toilet blocked and had an...

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“Updated old hotel”
By Simking1874
Birmingham, United Kingdom on 03-Oct-17

Stayed here once before and was happy so booked again when in area. It is a very very old building as you would expect, but it’s rooms have been modernised to a point quite well. Could really do...

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“Just awful.”
By LizG85
Yorkshire on 03-Oct-17

I am not even going to bother wasting my time listing the faults with this (I actually made a list on my phone but it will take too long to explain it all). From first arrival to leaving there was...

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“Grand in its not day..and pretty good now”
By Linconshire couple
Boston, England on 03-Oct-17

Lovely old hotel, friendly reception and staff throughout. The room was very spacious compared to modern hotels, and also very comfortable. All you would expect from a hotel in this price range...

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“Sunday Lunch Carvery ”
By Gary J
Hartlepool, United Kingdom on 02-Oct-17

We visited the Grand Hotel carvery on a whim. We were looking to eat somewhere at short notice and just popped in. We were happy we did. The service, food and prices were excellent. There are a...

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Hotel Amenities

Hotel

  • 100% smoke-free hotel
  • Restaurant on-site
  • Cocktail lounge
  • Elevator
  • Inter corridor
  • 24-hour front desk
  • Foreign currency exchange
  • Baggage hold
  • Guest laundry
  • Dry cleaning
  • Late check out, available upon availability
  • Safe deposit box
  • Shoe shine
  • Free wireless internet available in public areas; Free in-room wireless internet access; Free wireless internet access available in public areas and all guest rooms
  • Fax services, free local faxes
  • Fax machine
  • Photocopy services
  • Photocopy machine
  • Secretarial services
  • Audio/visual equipment
  • Conference services
  • Equipment rental
  • Outdoor parking, 24-hour, 3.00 GBP fee
  • Paid parking, 3.00 GBP fee
  • Coach parking, available
  • Bank/cash machine
  • Civil ceremony license
  • Drinking water
  • Early check-in before 8am, available upon availability
  • Early check-out penalty
  • Whiteboard, projector, flipchart, screen available
  • Lobby computer available
  • High-speed Internet
More Amenities

Room

  • Cable or satellite television, color television with CNN® or news channels
  • AM/FM alarm clock
  • AM/FM radio
  • Coffee/tea maker
  • Hairdryer
  • Iron, ironing board
  • Desk/work area
  • High-speed Internet access
  • Direct dial telephone
  • Room service 24 hours
  • Wake-up calls
  • Spa, available in some rooms
  • In room toiletries
  • Plugs near mirrors
  • Hot tubs in some rooms
More Amenities
More Amenities

Nearby Attractions