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Best Western Grand Hotel

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Swainson Street
Hartlepool, England TS24 8AA
Great Britain

CHECK-IN

2:00 P.M. GMT

Toll Free Reservations (US & Canada Only)

Worldwide Numbers

CHECK-OUT

11:00 A.M. GMT

Hotel Direct Number

CURRENCY

BRITISH POUND (GBP)

Guest Rooms & Rates

Hotel Overview

The Best Western Grand Hotel in Hartlepool offers the best of both worlds. Combining old and new, the traditional French Chateaux building plays host to a modern décor inside, while its wonderful coastal location is convenient for a number of inland attractions.

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Thanks to good transport links, our guests can not only get away from it all, but get back to it easily too! Newcastle is within easy reach, while other northern cities and towns are also easily accessible. Wherever you decide to go during your stay, we'll be ready and waiting with a warm welcome on your return.

Maintaining high brand standards and excellence in quality is second nature to the Best Western Grand Hotel in Hartlepool. We have proven that going that extra mile during our annual Best Western quality assurance assessments really does pay off. Our hard work and dedication to cleanliness and quality of both guest rooms and public areas has gained us the Best Western International Quality Award. A global recognition of excellence given to only a few selected hotels throughout the world, this award shows that we take pride in offering the high levels of excellence in quality and brand standards that our guests expect.

Hotel Policies

Pet Policy
No pets allowed
TripAdvisor
TRAVELER RATING
 
 
472 REVIEWS
Excellent
177
Very Good
141
Average
80
Poor
42
Terrible
32
CATEGORIES
Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Latest Reviews

TripAdvisor

Traveler Reviews

“Friendly staff, Needs updated”
By Lauren K
on 20-Aug-17

Stayed a few nights and had a nice stay. The hotel is very dated and could use a face lift. The bathrooms were the biggest disappointment. The water barely was warm and the toilet needed a few...

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“Way too hot”
By andy41961
Sheffield, United Kingdom on 08-Aug-17

I arrived at the hotel at about 9pm at night and was staying in a single room. On entering the room it felt very warm and after half an hour the temperature on my alarm clock showed it to be 25.1C...

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“2 nights ”
By robbief800
Greenock, United Kingdom on 06-Aug-17

Stayed at this hotel for 2 nights, nice hotel great location and friendly staff however we had 3 rooms booked. 2 of which seemed to be dirty with dust and dirt in bathroom. One we noticed had bugs...

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“Needs sound proofing but otherwise pleasant hotel”
By millypink
yorkshire on 03-Aug-17

Stayed for one night, I must say when I drove up my heart sank looking at the surrounding area but on closer inspection it wasn't as bad as first thought. Free parking next door on a weekend in what...

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“Pleasant, possibly haunted.”
By runningaroundLondon
London on 22-Jul-17

A nice change from bland chains with 'business facilities' (a 56k modem socket) and 'quirky' branding that says 'screw you' between the bubbly letters. Not perfect but pretty good. Friendly staff...

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Hotel Amenities

Hotel

  • 100% smoke-free hotel
  • Restaurant on-site
  • Cocktail lounge
  • Elevator
  • 24-hour front desk
  • Foreign currency exchange
  • Baggage hold
  • Guest laundry
  • Dry cleaning
  • Late check out, available upon availability
  • Safe deposit box
  • Shoe shine
  • Free wireless internet available in public areas; Free in-room wireless internet access; Free wireless internet access available in public areas and all guest rooms
  • Fax services, free local faxes
  • Fax machine
  • Photocopy services
  • Photocopy machine
  • Secretarial services
  • Audio/visual equipment
  • Conference services
  • Equipment rental
  • Outdoor parking, 24-hour, 3.00 GBP fee
  • Paid parking, 3.00 GBP fee
  • Coach parking, available
  • Bank/cash machine
  • Civil ceremony license
  • Drinking water
  • Early check-in before 8am, available upon availability
  • Early check-out penalty
  • Whiteboard, projector, flipchart, screen available
  • Lobby computer available
  • High-speed Internet
More Amenities

Room

  • Cable or satellite television, color television with CNN® or news channels
  • AM/FM alarm clock
  • AM/FM radio
  • Coffee/tea maker
  • Hairdryer
  • Iron, ironing board
  • Desk/work area
  • High-speed Internet access
  • Direct dial telephone
  • Room service 24 hours
  • Wake-up calls
  • Spa, available in some rooms
  • In room toiletries
  • Plugs near mirrors
  • Hot tubs in some rooms
More Amenities
More Amenities

Nearby Attractions