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Etruria Hall, Festival Way, Etruria
Stoke-On-Trent, England ST1 5BQ
Great Britain


3:00 P.M. GMT

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Worldwide Numbers


11:00 A.M. GMT

Hotel Direct Number



Hotel Overview

Stay with us at the 4 Star Best Western Plus Stoke-on-Trent Moat House Hotel, where you are assured of a comfortable visit and great service. Stoke-on-Trent was named UK’s European City of Sport for 2016 and also a year in which we celebrate our 25th birthday. The hotel has historic links to the city's heritage. Etruria Hall - now our dedicated 8-room meetings and events center and a popular Staffordshire wedding venue - was built in 1769 as the home of Josiah Wedgwood, the ‘Father of English Potters’.

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This fabulous Stoke-on-Trent hotel is a great place to stay for families and couples alike. Just a short walk from the hotel, you’ll find Stoke Ski Centre, Water World indoor tropical aqua park and a ten-pin Bowling Alley. The city's business district is close to the hotel, whilst Hanley's shops, theaters, museums and cinemas are on our doorstep.

A little further afield, you can relax in award-winning gardens including Trentham Gardens, Biddulph Grange and The Dorothy Clive Garden. And this Stoke-on-Trent hotel is also nicely located for a day out at the Alton Towers theme park.

Our on-site leisure facilities include an indoor heated pool, sauna, spa pool and air conditioned gym. The smart surroundings, great location and free Wi-Fi also make the hotel convenient for business meetings.

The Best Western Plus Stoke-on-Trent Moat House Hotel is close to the M6 motorway for easy access to the North West and the Midlands. That’s why it makes the perfect base as a place to stay in Stoke-on-Trent.

Hotel Policies

Pet Policy
No pets allowed
Very Good
Sleep Quality

Latest Reviews


Traveler Reviews

“Another lovely stay in a lovely hotel with lovely friendly staff”
By loobylou299
Aberdeen on 22-Mar-18

We have stayed here a good few times now and look forward to the stay. We got the same lovely welcome as we always do. Got a room on the 'quiet floor' which is great if you want some peace and...

“Excellent Service”
By Ann B
Chorley, United Kingdom on 21-Mar-18

Check in at Reception was very efficient and Jayne on reception very friendly and helpful. The room allocated was excellent very quiet as requested, the room spotlessly clean and the beds were very...

“Great location but ...”
By montalbano2015
Bromsgrove, United Kingdom on 20-Mar-18

The room was lovely and the décor of the hotel was generally very nice. However, the pool layout, with the changing rooms across an open reception area, was a real disappointment. We ate in the...

“Welsh Ladies Choir”
By Carol S
Swansea, United Kingdom on 19-Mar-18

What a reception we had this hotel went out of its way to help us 48 ladies, The hotel rooms great views, very clean,breakfast great, They were so accommodating would highly recommend a visit here...

“Very disappointing and awful parking”
By JanC02
Stoke-on-Trent, United Kingdom on 17-Mar-18

14 of us visited for afternoon tea in January. It was raining and dark when we arrived and we entered through the back of the hotel. Several of us paid for initial parking but then found out we...


Hotel Amenities


  • Exercise facilities
  • Wireless internet connection in public areas
  • 100% smoke-free hotel
  • Restaurant on-site
  • Breakfast available, nominal fee
  • Cocktail lounge
  • Coffee shop
  • Indoor pool, heated
  • Steam room
  • Hot tub
  • Exercise facility, open from 6:30 a.m. to 9:30 p.m.
  • Stair stepper
  • Stationary bike
  • Treadmill
  • 24-hour front desk
  • Concierge
  • Porterage/bell services
  • Foreign currency exchange
  • Baggage hold
  • Guest laundry
  • Express check in
  • Express check out
  • Late check out after 4:00 p.m. nominal fee until 8:00 p.m., after 8:00 p.m. full room rate.
  • Safe deposit box front desk
  • Shoe shine
  • Barber/beauty shop
  • Business center
  • Computer rental
  • Fax services outgoing nominal fee
  • Fax machine
  • Universal gym
  • Photocopy services
  • Secretarial services
  • Conference services
  • Dataports
  • Courier
  • Banquet facilities
  • Conference facilites
  • Catering
  • Equipment rental
  • Ballroom
  • Banking
  • Air-conditioning
  • Hearing impaired facilities
  • Lift, wheelchair accessible available to 3 floors
  • Parking for the physically challenged, six spaces available
  • Ice/vending machine
  • Elevator access to all floors
  • Free parking, 24-hour
  • Interior corridor
  • Truck/RV parking
  • Higher rates may apply for holidays/special events
  • Free wireless Internet available in public areas; Free in-room wireless Internet access; Free wireless Internet access available in public areas and all guest rooms
  • Wedding services
  • Meeting room
  • Coffee shop
  • Outdoor parking, 24-hour
  • Full breakfast available for 14.95 GBP fee. Time served 7:00 a.m. to 10:30 a.m.
  • Interior corridors
  • Alton Towers tickets available at reduced prices direct from the hotel
  • Civil ceremony license
  • Drinking water
  • Early check in, room must be booked for previous night to secure early check in: Early check out, full accommodation rate
  • Movie rental
  • Dry cleaning services
More Amenities


  • Cable satellite television
  • AM/FM alarm clock
  • Coffee/tea maker
  • Hairdryer
  • Iron, ironing board available
  • Desk/work area
  • Dataports
  • Direct dial telephone
  • Bathrobe available
  • Room service 24 hours
  • Air-conditioning
  • AM/FM radio stereo
  • Complimentary newspaper available
  • Trouser press
  • In-room safe available
  • Wake-up calls
  • Easy chair
  • Adjoining rooms
  • Bidet
  • Electrical outlet at desk
  • Drinking water
  • In-room toiletries
  • Skirt hangers
  • Plugs near mirror

Rooms for the Physically Challenged: 3

  • Bathtub seat
  • Rails in bathroom
  • Wheelchair accessible
  • Raised toilet seat
  • Visual alarm
  • Safety bar in shower
More Amenities
More Amenities

Nearby Attractions