The Best Western Plus® Grand Hotel Zhangjiajie, located in the Yongding District, Zhangjiajie, is embraced by the Lishui River in the front and close to Da Yong Park, the largest city park. From the window, you can enjoy Tianmen Mountain, one of the 5-A level scenic spots. It lies in the center of the administration, business, economy and culture of Zhangjiajie, so the transportation is very convenient, only about a ten minute drive from the train station and the Lotus Airport. The hotel is of a gigantic scale, covering a total area of 20,000 square meters, with 150 deluxe rooms. All equipped with luxury shower rooms, free broadband Internet access and Wi-Fi, plus free domestic and international calls. It has complete supporting facilities including multi-function halls, conference rooms of different sizes, banquet halls, Chinese and Western restaurants, pedicures, preventive health service, chess and card rooms, etc. The hotel is luxury and upmarket, with a magnificent and gorgeous decoration style, which is designed according to the standards of a 5-Star hotel. It combines sightseeing and leisure vacation with business. With the aim of Best Western, Best Service, it follows the international advanced management and service idea, sincerely services for the elite and shows their dignity and luxury. Enjoy your stay!
News from the Front Desk
Pets not accepted
The hotel porter/bellboys should be fired immediately as they are smirking whenever they receive a request from the front desk. Stayed here one night and requested a taxi for the following morning...
Amsterdam, The Netherlands on 14-Jan-2019
Noisy hotel with very dated carpet.
Aircon was poor, we couldn't get it to work in either of the 2 rooms we had.
Bathroom with toilet has a huge window onto the rest of the room with a curtain that...
Sydney, Australia on 08-Dec-2018
We picked this hotel so that we could be close to Tianmen Mountain and the airport.
We booked 2 standard rooms. The rooms were on the 24th floor. We were woken up by the sound of honking starting at...
We had a late flight in to Zhangjiajie so we stayed here. It was a short drive away from the airport, and the check in process was quick. The hotel was comfortable and the food at the breakfast...
Kapolei, Hawaii on 03-May-2018
I stay in this hotel for two nights. The area around hotel was nice. One thing I didn't liked was many stains on the carpet. The room was nice and the view also, but when I saw the carpet, my "level...
Cocktail lounge, the Lobby Bar is an excellent leisure place for you to meet your friends or have a break. Service hours are 11:00 a.m. to 10:00 p.m. There is also a lounge on the 25th floor.
24-hour front desk
Concierge, 7:00 a.m. to 11:00 p.m., complementary service of delivery in our hotel and left-luggage service.
Multilingual staff, English, Chinese and Korean
Porterage/bell services, available 7:00 a.m. to 11:00 p.m.
Foreign currency exchange, located at the cashier desk in the lobby. We will also provide the service of exchanging foreign currency for twenty-four hours.
Guest laundry, washing and pressing service. The Room Attendant comes to collect the washing bag before 10:00 a.m. every day and send it back the next day for a nominal fee. However, if a guest would like it back later the same day the service can be provided within four hours for an extra nominal fee of 50 percent more.
Dry cleaning, nominal fee, returned the next day. If guest would like it returned within four hours the nominal fee is 50 percent more.
Express check in
Express check out
Late check out
Safe deposit box, though each room is fitted with a safety deposit box it is recommended that your valuable belongings are kept in the lobby safety deposit box which is available 24-hours for your service.
Shoe shine, provided by the housekeeping staff
Cable or satellite television
Airline ticket desk, open 8:00 a.m. to 10:00 p.m.
Free wireless Internet available in public areas; free in-room wireless Internet access; free wireless Internet access available in public areas and all guest rooms; all guest rooms are hardwired and offer free wireless Internet access; all guest rooms are hardwired for Internet access
Business center, for a nominal fee, open 8:00 a.m. to 10:00 p.m., staffed, technical concierge available, personal computer provided by HP®
Computer modem hookups
Photocopy, nominal fee
Audio/visual equipment, and services available in the meeting rooms
Wedding services, arrange the room, place, and restaurant
Meeting facilities, located on the fourth floor, available for a variety of functions. We provide comprehensive planning and conference services.
Banquet facilities, service provided by the hotel's professional staff. The multi-function Haina Room comes equipped with the most advanced audio-visual facilities. Accommodates up to 220 people.
Conference facilities, service provided by the hotel's professional staff. The multi-function Haina Room comes equipped with the most advanced audio-visual facilities. Accommodates up to 220 people.
Convenience store/Sundry, on the second floor
Physically challenged services, hotel can arrange for a taxi, help with purchasing goods or renting a wheelchair.
Elevator, wheelchair accessible
Airport car 24 hours based on prior reservations being made and informing the hotel four hours in advance
Gift shop or newsstand, gift shop on the second floor
Free parking, 24-hour
Truck/RV parking, complimentary 24-hours
Higher rates may apply for holidays/special events
The hotel has an always-on power supply beside the front desk for guest convenience.
Card room, located on the fourth floor with brand-name automatic four shuffling machine in an elegant environment with excellent service. It allows you to map out a strategy of doubling in confidence.
Translation services, available
Telephone messaging service, so you won't lose touch with visitors while you are out on business.
Grocery shopping service, available
Storage space, complimentary
Cable or satellite television, color, remote control, CNN® or other 24-hour news station
AM/FM alarm clock
Iron, ironing board available, nominal fee, dial 6633 for assistance
Desk/work area, electrical outlet at the desk
Dataports, all rooms, wireless, complimentary
High-speed Internet access
Direct dial telephone
Room service, 24 hours
Complimentary newspaper available
Bathroom phone available, only in the deluxe executive suite room and the superior executive suite room
Wake-up calls, dial 6666
Mountain view, available
Park view and river view rooms may be available
The room entrance has a power switch, please insert the room card into the electric box to turn on the power.
The small refrigerator has uninterrupted power.
Towels, disposable items are complimentary.
Fanner available for a nominal fee by dialing 6633
Hangers available for a nominal fee by dialing 6633