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Best Western® Customer Service
How Can We Help?
Best Western is dedicated to providing you with the best possible travel experience. We operate in an industry built on trust and guest satisfaction. This can only be achieved through communication and experienced support.
To better assist you in directing your inquiry to the appropriate department, please select from the choices below.
Frequently Asked Questions
Do I need a credit card to make a hotel room reservation?
Yes, Best Western requires a credit card for all online hotel reservations. This guarantees your hotel or motel room until your arrival date. Your credit card will not be charged until you arrive at the hotel unless the hotel requires prepayment or a deposit prior. Prepayment, deposit and cancellation requirements will be displayed during the online confirmation process.
If you do not cancel online reservations in accordance with the individual hotel's cancellation policy, you will be charged for one night's hotel stay, unless your online hotel reservation required a full payment in advance or a minimum length of stay.
If you prefer to not use your credit card online, we invite you to contact Best Western reservations by phone at 1(800) 564-2515 (North America) or by contacting your regional WORLDWIDE RESERVATIONS CENTER.
HOW DO I CANCEL MY RESERVATION?
If you made your hotel reservation on bestwestern.com (and it is within the cancellation period) you may select the Check Reservations link in the main navigation. Enter your first and last name as well as your confirmation number. You can view the details of your stay and cancel the reservation.
Contact your hotel directly for questions regarding billing or receipts. For the security of our guests, credit card and billing information is only accessible by your hotel. Search for hotel contact information.
Frequently Asked Questions
Where can I find Contact Information for a specific hotel?
Contact information for the hotel (such as address, phone and fax numbers) is listed at the top of each individual hotel overview page. Please visit the BEST WESTERN HOMEPAGE to begin your search.
I have a billing question
Billing is processed by the property. Contacting the hotel directly may expedite resolution of your issue. Please START YOUR SEARCH here for the property's contact information.
If you prefer, you may PROVIDE US YOUR INFORMATION. We will document your feedback and forward to the property. They will reply to you by e-mail, telephone or mail as soon as possible. Here is a list of our WORLDWIDE RESERVATIONS OFFICES. You can make reservations and request further assistance through these numbers. We are available to assist you 24 hours a day, 7 days a week.
Best Western Headquarters
6201 N. 24th Parkway
Phoenix, AZ 85016