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Best Western® Customer Service

How Can We Help?

Best Western is dedicated to providing you with the best possible travel experience. We operate in an industry built on trust and guest satisfaction. This can only be achieved through communication and experienced support.

Smiling Customer Service Agent

To better assist you in directing your inquiry to the appropriate department, please select from the choices below.



Reservations

I need help making, changing or cancelling a reservation.

Contact Us By Phone

In North America Call: 1(800) 780-7234

Hours of Operation: 
24-hours a day, 7 days a week

Outside North America?
Locate your Global Reservations Center.

Frequently Asked Questions

Do I need a credit card to make a hotel room reservation?

Yes, Best Western requires a credit card for all online hotel reservations. This guarantees your hotel or motel room until your arrival date. Your credit card will not be charged until you arrive at the hotel unless the hotel requires prepayment or a deposit prior. Prepayment, deposit and cancellation requirements will be displayed during the online confirmation process.

If you do not cancel online reservations in accordance with the individual hotel's cancellation policy, you will be charged for one night's hotel stay, unless your online hotel reservation required a full payment in advance or a minimum length of stay.

If you prefer to not use your credit card online, we invite you to contact Best Western reservations by phone at 1(800) 564-2515 (North America) or by contacting your regional WORLDWIDE RESERVATIONS CENTER.

HOW DO I CANCEL MY RESERVATION?

If you made your hotel reservation on bestwestern.com (and it is within the cancellation period) you may select the Check Reservations link in the main navigation.  Enter your first and last name as well as your confirmation number. You can view the details of your stay and cancel the reservation.

Privacy Policy

Read our Privacy Policy and how we utilize, and protect your information.

 

Click the button below to request access, delete or update the Personal Information we maintain.

Accessibility

At Best Western Hotels & Resorts, we are committed to making our services and experiences accessible to everyone, including those with disabilities.

If you are having difficulty accessing or using any web page, please complete the Web Accessibility Form

If you need assistance making a reservation at a Best Western branded hotel please call us at 1-800-780-7234, and we will make every effort to provide you with the same services available on the website.

We also want to learn about any difficulty you may be having, or if you have any feedback to improve the accessibility of our website.   When you e-mail, it would assist our teams if you could specify the web page and provide any other relevant information to help us locate and understand the matter. We welcome your comments. 



Best Western Rewards

I have questions concerning my Best Western Rewards account.

Best Western Missing Points Form

Are you missing points from your account? We can help!

Reset Password

Forgot your password?
Select the button below to have your password reset.

Best Western Rewards FAQs

Best Western Rewards Frequently Asked Questions

Contact Us By Phone

In North America Call: 1(800) 237-8483

Hours of Operation:
Monday - Sunday: 5 a.m. to 10 p.m. MST

Outside North America?
Locate your Global Rewards Center.

Contact Us By Email

Do you have questions or need more information? 

Best Western Rewards Terms and Conditions

Terms and Conditions of the Best Western Rewards Program


Customer Service

Contact your hotel directly for questions regarding billing or receipts. For the security of our guests, credit card and billing information is only accessible by your hotel. Search for hotel contact information.

Contact Us By Phone

In North America Call: 1(800) 528-1238

Hours of Operation:
Monday - Friday:
7 a.m. to 8 p.m MST

Saturday and Sunday:
8:30 a.m. to 5 p.m. MST
 

Outside North America?
Locate your Global Number.

Frequently Asked Questions

Where can I find Contact Information for a specific hotel?

Contact information for the hotel (such as address, phone and fax numbers) is listed at the top of each individual hotel overview page. Please visit the BEST WESTERN HOMEPAGE to begin your search.

I have a billing question

Billing is processed by the property. Contacting the hotel directly may expedite resolution of your issue. Please START YOUR SEARCH here for the property's contact information.

If you prefer, you may PROVIDE US YOUR INFORMATION. We will document your feedback and forward to the property. They will reply to you by e-mail, telephone or mail as soon as possible. Here is a list of our WORLDWIDE RESERVATIONS OFFICES. You can make reservations and request further assistance through these numbers.  We are available to assist you 24 hours a day, 7 days a week.

 

 

Contact Us By Email 

For Other Inquiries


Corporate 

Best Western Headquarters

6201 N. 24th Parkway 
Phoenix, AZ 85016 


Web Accessibility 

At Best Western Hotels & Resorts, we are committed to making our services and experiences accessible to everyone, including those with disabilities.

If you are having difficulty accessing or using any web page, please complete the Web Accessibility Form

If you need assistance making a reservation at a Best Western branded hotel please call us at 1-800-780-7234, and we will make every effort to provide you with the same services available on the website.

We also want to learn about any difficulty you may be having, or if you have any feedback to improve the accessibility of our website.   When you e-mail, it would assist our teams if you could specify the web page and provide any other relevant information to help us locate and understand the matter. We welcome your comments.