Customer Service | Best Western Hotels & Resorts

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Best Western® Customer Service

How Can We Help?

Best Western is dedicated to providing you with the best possible travel experience. We operate in an industry built on trust and guest satisfaction. This can only be achieved through communication and experienced support.

Smiling Customer Service Agent

To better assist you in directing your inquiry to the appropriate department, please select from the choices below.


I need help making, changing or cancelling a reservation.

Contact Us By Phone

1-800 257-1853

Hours of Operation: 

Open 24-hours a day, 7 days a week

Outside North America? Locate your global reservations center.

Frequently Asked Questions

Do I need a credit card to make a hotel room reservation?

Yes, Best Western requires a credit card for all online hotel reservations. This guarantees your hotel or motel room until your arrival date. Your credit card will not be charged until you arrive at the hotel unless the hotel requires prepayment or a deposit prior. Prepayment, deposit and cancellation requirements will be displayed during the online confirmation process.

If you do not cancel online reservations in accordance with the individual hotel's cancellation policy, you will be charged for one night's hotel stay, unless your online hotel reservation required a full payment in advance or a minimum length of stay.

If you prefer to not use your credit card online, we invite you to contact Best Western reservations by phone at 1-800-564-2515 (North America) or by contacting your regional WORLDWIDE RESERVATIONS CENTER.

How do I modify or cancel my reservation?

If you made your hotel reservation on (and it is within the cancellation/modification time frame) you may lookup and modify it via our Check Reservations tab . Simply enter your first and last name as well as your confirmation number.



Best Western Rewards®

I have questions concerning my Best Western Rewards account.

Best Western Missing Points Form

Are you missing points from your account? We can help!

Reset Password

Forgot your password?
Select the button below to have your password reset.

Best Western Rewards FAQs

Best Western Rewards Frequently Asked Questions

Contact Us By Phone

1-800 237-8483

Hours of Operation:

Monday - Sunday:
5 a.m. to 10 p.m. MST

Outside North America? Locate your global Rewards center.

Best Western Rewards Terms and Conditions

Terms and Conditions of the Best Western Rewards Program

Customer Service

I would like to provide feedback about a recent stay.

Contact Us By Phone

1-800 528-1238

Hours of Operation:

Monday - Friday:
7 a.m. to 8 p.m MST

Saturday and Sunday:
8:30 a.m. to 5 p.m. MST

Frequently Asked Questions

Where can I find Contact Information for a specific hotel?

Contact information for the hotel (such as address, phone and fax numbers) is listed at the top of each individual hotel overview page. Please visit the BEST WESTERN HOMEPAGE to begin your search.

I have a billing question

Billing is processed by the property. Contacting the hotel directly may expedite resolution of your issue. Please START YOUR SEARCH here for the property's contact information.

If you prefer, you may PROVIDE US YOUR INFORMATION and email it to CUSTSERV@CS.BESTWESTERN.COM  We will document your feedback and forward to the property. They will reply to you by e-mail, telephone or mail as soon as possible. Here is a list of our WORLDWIDE RESERVATIONS OFFICES. You can make reservations and request further assistance through these numbers.  We are available to assist you 24 hours a day, 7 days a week.




Corporate Office

Best Western Headquarters

6201 N. 24th Parkway 
Phoenix, AZ 85016