Best Western Rewards® FAQs
Below, please find answers to some of the most frequently asked questions. If you need further assistance, please contact our Best Western Rewards Service Center.
About Best Western Rewards
How do I join Best Western Rewards?
Joining is easy. Enroll in Best Western Rewards and start earning today!
Is there a fee to join Best Western Rewards?
No. Membership is FREE! Not a member? Enroll in Best Western Rewards and start earning today!
Where can I update my personal information (address, phone number and email address)?
You may change or update your online information at any time by calling 1(800) 237-8483.
How do I set up online account access?
If you have a membership number but do not have online account access, please contact Best Western Rewards Customer Service by phone to set up your online account. If you previously provided an email during enrollment, please click Password Help to have your password emailed to you. If you are already a member, please do not create a new account as it will create a duplicate account.
How can I check my account balance?
Log in your account from the main navigation and select “ My Account”. You can view your account information including stays, point balance, upcoming reservations, and recent rewards activity.
Do my Best Western Rewards points ever expire?
No. Best Western Rewards points never expire.
How do I order a replacement Best Western Rewards Membership card?
To request a new membership card, please contact us through the nearest Best Western Rewards Customer Service Location.
Where can I learn more about Best Western Rewards?
Learn more about Best Western's free Rewards program that gives you more points, bigger perks and better privileges!
Can I add another person to my account?
Each Best Western Rewards membership account is uniquely owned by each member, but members can add an authorized user on their behalf to make updates to their accounts. For more information, please call our Best Western Rewards Customer Service team.
Can I create a Rewards account for my business?
Best Western Business Advantage® is designed for small to medium-sized businesses, offering superior value, recognition and rewards with each Best Western hotel stay.
Business Advantage members receive:
- 10% off best available rate on each stay
- Automatic elite status in Best Western Rewards, Best Western's FREE rewards program
- Diamond for the company owner
- Gold for all other company employees
- Exclusive Perks
PLUS, the company earns 10% of all points that the company's travelers earn from their stays, which can then be used at the company's discretion!
Learn more about Best Western Business Advantage and sign up today!
Earning Best Western Rewards
How do I earn Best Western Rewards points?
Best Western Rewards members earn 10 points for every U.S. dollar spent (or the equivalent for other currencies), on their room rate including VAT in certain areas outside the United States, but excluding amounts paid for non-VAT tax and incidentals. The rate paid must be a qualifying rate to receive rewards points or airline/partner rewards. Best Western Rewards members can also receive points by shopping and converting points from other rewards programs or using services from our preferred partners. (Points and earning rules may vary by partner).
Do I need to make reservations to earn points or miles for my stays, or can I book directly with the hotel?
Reservations are always recommended, but you do not need one in order to earn rewards for stays. Simply tell the front desk clerk that you would like to add your Best Western Rewards number to your reservation and your rewards will be credited to your account within 3 days of check-out.
Can I earn Best Western Rewards points for reservations booked online?
Yes, simply log in to your Best Western Rewards account and book your reservation. To ensure you are credited the appropriate amount of points or airline/partner rewards for your stay; please present your Best Western Rewards card upon check-in at the hotel.
Not a member? Enroll in Best Western Rewards today!
Will I receive points if I pay for my stay with a Best Western Travel Card®?
Yes, you will earn points or airline/partner rewards when you pay with a Best Western Travel Card as long as you stay at a qualifying rate.
How do I earn airline rewards?
You may choose to earn airline/partner rewards with a number of our global airline partners. To earn airline/partner rewards with one of these partners, select an airline as your earning preference and include your frequent flyer number in your account profile.
You may change your earning preference online at any time by logging in to your Best Western Rewards account.
Can I receive both airline rewards and Best Western Rewards points for a stay?
Best Western hotels are not required to issue both points and airline/partner rewards for the same stay. Your designated earning preference (points or airline/partner rewards) will be credited accordingly for each stay. You may change your earning preference by logging in to your Best Western Rewards account.
Best Western hotels are required to issue points OR airline/partner rewards for up to 10 rooms booked by the same member for the same night provided that the member pays for the rooms at a qualifying rate.
If I book more than one room at a Best Western for the same night, will I earn points or airline/partner rewards for each room?
Within the United States, Canada and the Caribbean, Best Western branded hotels are required to issue points OR airline/partner rewards for up to 10 rooms in booked by the same member for the same night provided that the member pays for the rooms with at a qualifying rate. Outside of the United States, Canada and the Caribbean, Best Western branded hotels are required to issue points OR airline/partner rewards for up to 3 rooms in booked by the same member for the same night provided that the member pays for the rooms with at a qualifying rate.
How long does it take for points or airline/partner rewards to appear on my account?
Please allow up to 7 days for points or airline/rewards to post to your account. Airline or Partner Rewards can take up to two statement cycles to appear on your partner account. Be sure to show your card upon check-in to help expedite the posting of Best Western Rewards points or airline/partner rewards. If you have stayed at a Best Western and would like to inquire about missing points or airline/partner rewards, please fill out this form and our Customer Service team will assist you.
**For international stays, in order to post your stay we request that you mail or fax a copy of your hotel receipt or folio.**
Mail: PO Box 42007, Phoenix AZ, 85080
Fax: 1(623) 780-6988
What do I do if I'm missing points or airline rewards from a recent stay?
If you provided your Best Western Rewards card or membership number at the time of your Best Western, stay please allow at least 7 days for points or airline miles to be posted to your account.
If more than 7 days have passed since your departure date and points or airline/partner rewards are not posted to your account, log in to your account and fill out the Missing Points or Airline/Partner Rewards Discrepancy request and you will get assistance in getting credit for that stay. For new Members, credit will be accepted for any qualifying Best Western Rewards stay occurring within 30 days prior to enrollment in the Program.
PLEASE NOTE: Stays over 6 months old cannot be reviewed for points or airline/partner rewards. Best Western only has information on file for reservations made through www.bestwestern.com or one of our worldwide reservations centers.
If your hotel stay was made in another manner, please mail or fax a copy of the completed Missing Points or Airline/Partner Rewards Discrepancy Request (including your membership number) and a copy of your itemized hotel receipt to:
Best Western Rewards
P.O. Box 42007
Phoenix, AZ 85080-2007
Fax: 1(623) 780-6988
I'M A FEW POINTS AWAY FROM A FREE NIGHT STAY, WHAT CAN I DO?
If you're only a few points away, you may purchase the remaining amount of points (1,000 points for $10, up to a maximum of 20,000 points per day) to be eligible for the free night. To process your request, please contact our team at 1(800) 894-4365. If you are outside of the U.S. or Canada please contact our Best Western Rewards Customer Service team. Only available in select countries.
Redeeming Best Western Rewards
What can I use my Best Western Rewards points for?
Best Western Rewards points can be used for a variety of awards, including global free room nights with no blackout dates, the Best Western Travel Card, virtual gift cards and more. For the current list of redemption options, please visit Best Western Rewards Redemption Mall.
What is the Best Western Travel Card?
The Best Western Travel Card is Best Western's gift card. It allows you to fit more than 4,200† hotels in over 100 countries and territories into your wallet! Travel Cards are accepted at all of Best Western's properties worldwide, they NEVER expire, and make a great gift for someone special. Explore the world with one convenient card!
How long does it take to receive my award?
Please allow up to 3 - 5 business days for delivery of virtual gift cards, vouchers, or travel cards. If you believe your award was lost, stolen, or not delivered, submit the Award Claim Form.
Can I have my gift card rushed?
At this time we do not offer the ability to request expedited shipping or processing.
Can I transfer points to another Best Western Rewards account?
Yes. Points can be transferred between accounts that share the same physical address. To arrange a point transfer, please contact our Best Western Rewards Customer Service team .
I'M A FEW POINTS AWAY FROM A FREE NIGHT STAY, WHAT CAN I DO?
If you’re only a few points away, you may purchase the remaining amount of points (1,000 points for $10, up to a maximum of 20,000 points per day) to be eligible for the free night. You may also redeem as little as 5,000 points towards the cost of a room using Pay With Points. Points are redeemable in 1,000 point increments and every 1,000 points is worth $5 off the cost of your room. Only available at select hotels.
Are there restrictions on where I can redeem my points for hotel stays?
You can redeem your points for hotel stays worldwide in over 80 different countries. Free nights range from 5,000 to 70,000 points, depending on the property type and location. Best Western Rewards members must have the necessary number of points to complete a free night based on the hotel’s individual point tier level. Search for hotels using your Best Western Rewards points. Should you not have the required amount of points for the stay upon arrival, you will be required to pay the prevailing rate.
Are there blackout dates for using Free Nights awards?
Free Room Nights are fully transferable and can be used at any Best Western brand lodging establishment in Asia, Australia, Europe, Central America, North America and South America that accepts the point value designated with the Free Room Night, subject to capacity controls and lodging establishment room availability, which may limit the availability of rooms offered at Best Western hotels. Search for hotels using your Best Western Rewards points.