Contact Us

We’re here whenever you need to reach us. Contact us to make your reservation by phone, comment on your recent stay or receive answers to your questions about Best Western®.

Smiling Customer Service Agent


To book a reservation, explore our hotels online, or call to speak with a reservation agent at the number listed below. 

Contact Us By Phone

Australia: 131 779 

New Zealand: 0800 237 893

To book hotel in another location around the world:
View Worldwide phone reservations 


Contact Us By Phone

Customer Service Requests and Feedback:

Best Western Rewards®
Customer Service

For all cardholder enquiries including application enquiries, point balances, redemptions, statements, lost cards and change of details.

Contact Us By Phone

Seven days: 9 am – 4pm (AEST)

Australia: 1800 222 422

New Zealand: 0800 700 499 



Contact Us By Phone


Postal Address:
PO Box 1987, North Sydney, NSW 2059 Australia

Couple at front desk 

We Value Your Opinion
We would sincerely appreciate you taking a few minutes to share your comments about your experience with us. Please take our short survey and receive 250 Best Western Rewards points.


Best Western Australasia Head Office
Street Address: Level 8, 213 Miller St, North Sydney, NSW 2060 Australia
Postal Address: PO Box 1987, North Sydney, NSW 2059 Australia
Phone: +61 2 8913 3300
Fax: +612 8572 9998

Couple at front desk

Brand Membership and Hotel Development Enquiries

Find out more about the full suite of brand offerings we have available with BWH Hotel Group (Best Western, WorldHotels and SureStay) on or email at


team of sales agents

Contact your local Sales Manager
Best Western Australasia has a team dedicated to working with travel professionals and our corporate clients, to ensure you make the most of your Best Western account.
Phone: +61 2 8913 3300