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Important Updates For Our Guests
The health, welfare and safety of our guests, employees and hoteliers is paramount at Best Western® Hotels & Resorts. The COVID-19 health crisis has had a tremendous impact on families, communities and businesses around the world. We understand that your travel plans may have been affected by the rapidly changing information on travel restrictions and event cancellations. With your safety and satisfaction at the heart of Best Western, we are working diligently to support you during this challenging time.
In accordance with CDC guidance, in United States hotels, guests who are fully vaccinated are not required to wear face coverings (with some limited exceptions). United States hotel guests who are not fully vaccinated are required to wear face coverings and practice physical distancing when in the hotel’s public areas. Importantly, hotels are required to follow state and local requirements. Therefore, face coverings may be required for guests at United States hotels when state and local requirements are stricter than CDC guidance. For Canadian hotels, pending amended Health Canada guidance, guests are required to wear face coverings in Canadian hotel public areas.
Please familiarize yourself with local regulations and contact the hotel if you have any questions. Thank you for understanding and extending this health and wellbeing courtesy to your fellow guests and Best Western associates during the pandemic.
Please familiarize yourself with local regulations and travel restrictions that may impact your ability to stay at a hotel. Please contact the hotel if you have any questions.
In compliance with local regulations, guests traveling to New York must complete the Traveler Health Form unless the traveler had left New York for less than 24 hours or is coming to New York from a contiguous state. Contiguous states to New York are Pennsylvania, New Jersey, Connecticut, Massachusetts and Vermont. For more information and to complete the Form please visit https://coronavirus.health.ny.gov/covid-19-travel-advisory
As the world reopens, we are excited to welcome our loyal guests back to our hotels while meeting your health and wellbeing standards. When you are ready to travel again, we understand that you will understandably have a heightened awareness and expectation of cleanliness when it comes to your choice of accommodations.
For over 75 years, Best Western® Hotels & Resorts has been an industry leader with the reputation of providing clean, well-maintained accommodations. In 2012, we became the first hotel brand to set a high-level of cleanliness with the roll out of our industry leading I Care® program. When the COVID-19 pandemic struck, we were among the first to roll out standards and best practices that enhanced our cleaning and safety protocols through our We Care CleanSM program.
Based upon guidance provided by the Centers for Disease Control and Prevention (CDC), the Occupational Safety and Health Administration (OSHA), the Environmental Protection Agency (EPA), and Health Canada, the We Care Clean program addresses everything from guest room and common area cleanliness, to streamlined processes that minimize contact between guests and associates while maintaining the customer service you expect from a Best Western-branded hotel.
When you next stay with us, there will be changes you can clearly see; while others, you can rest assured are taking place behind the scenes, such as the enforcement of heightened and comprehensive cleanliness standards.
Caring for our guests and providing them with the highest level of service has always been at the core of Best Western® Hotels & Resorts.
Depending on local health and government rules and regulations, our breakfast offerings may be one of several options. Where permissible, many of our full-service hotels will once again be able to deliver a more traditional form of breakfast service.
Where hotels can offer a pre-plated, staff-served breakfast at a table or a buffet with breakfast items, the following breakfast offerings will be available:
- Pre-packaged or homemade breakfast sandwich, burrito or similar item; or a hot egg and protein.
- Yogurt – individually pre-wrapped or provided in a covered container or dispenser.
- Choice of two dry cereals – either individually pre-wrapped or provided in a covered bowl.
- Pre-wrapped muffin, pastry, or breakfast bread.
- Two varieties of fruit – pre-wrapped individually or fresh whole fruit.
Juice, water, milk, coffee, tea and hot chocolate will be available at beverage stations.
Grab & Go breakfast will be available for guests departing before breakfast service begins.
If local restrictions remain in place, guests will continue to find our Grab & Go breakfast offerings. The following three options will be available:
Hot Breakfast Option
- Hot breakfast item (sandwich, croissant, burrito, danish/pastry, oatmeal, mini-pancakes, french toast sticks or similar item.)
- Fresh fruit
- Breakfast/protein bar
Cold Breakfast Option
- Breakfast/protein bar
- Muffin or breakfast pastry
- Fresh fruit
- Cereal (mini box or bowl) or mini pancakes or french toast sticks
- Yogurt tube or cup, or a fruit cup, apple sauce or fruit roll-up, etc.
Where social distancing measures remain in place, guests will continue to find breakfast rooms that are modified to allow more space between tables. Additionally, hand sanitization stations will remain available, and staff will disinfect tables and chairs between guests.
We look forward to welcoming our valued guests to our hotels and providing a good, healthy and safe breakfast experience.
Best Western® Hotels & Resorts cares about its guests and values the members of the Best Western Rewards program. As appreciation of your loyalty, members will retain their current elite status through January 31, 2022 without needing to fulfill the necessary qualifications.
Members who were downgraded a tier at the end of 2019 were leveled-up to their previous tier and will maintain that status through January 31, 2022 without needing to fulfill the necessary qualifications.
All BWR members worldwide are eligible for elite status protection and no action is required on the part of the member. Status will be maintained for all members regardless of their current tier, ensuring both new and veteran members are protected at this time. BWR is the only industry loyalty program where points never expire, meaning members are not impacted by unpredictable circumstances that could prevent them from using their hard-earned points.
Members who wish to help those severely impacted by the virus may donate points to BWHR’s charitable fund, Best Western for a Better World®, which has committed to supporting those impacted by the virus worldwide.
When you are ready to travel again, we are ready with enhanced cleaning protocols, new breakfast offerings and a flexible cancellation policy. We look forward to seeing you soon.
Best Western® is dedicated to helping fight Covid-19 by supporting our front line heroes. Help us in this fight by converting your Best Western Rewards® points to a donation to Project C.U.R.E.