Best Western Rewards^® Terms and Conditions

THIS AGREEMENT REQUIRES INDIVIDUAL ARBITRATION TO RESOLVE ANY DISPUTES RATHER THAN JURY TRIALS OR CLASS ACTIONS. FULL DETAILS ARE DESCRIBED BELOW.

These Terms and Conditions (“Terms”) became effective September 26, 2024 (“Program Date”), govern the Best Western Rewards^® Program (“Program”) and supersede and replace all previous terms and conditions that were effective prior to the Program Date. 

These Terms apply to all Members of the Program regardless of country of residence. Certain countries, however, may impose additional restrictions on the Program. In such cases, special country-specific terms are included at the end of these Terms. 

The terms “you” and your” are used in these Terms to refer to individual Members who are enrolled in the Program and have created a Member Account (“Account”).

ABOUT THE PROGRAM

The Program is administered by Best Western International, Inc. (“BWI”), which is the party with whom you are entering into a contract by agreeing to these Terms. BWI is in the United States at 6201 N. 24th Parkway, Phoenix, Arizona 85016. BWI may, in its sole discretion, designate certain tasks relating to administering the Program to any of its designated subsidiaries. The Program is administered by BWI on behalf of (i) itself, (ii) its subsidiaries, (iii) independently owned and operated Best Western^® branded hotels and participating WorldHotels™ branded hotels around the world (“Licensed Hotels”), and (iv) third-party affiliated organizations permitted to sublicense Licensed Hotels outside the United States in countries and territories throughout the world (“Affiliates”). Please note that Licensed Hotels and Affiliates are independent entities that are not owned, operated, managed, or controlled by BWI or BWI subsidiaries.

The Program gives Members the opportunity to earn Best Western Rewards Points (“Points”) that can be redeemed for free night stays at Licensed Hotels, airline miles (“Miles”) with certain airline partners (each an “Airline Partner”), and other services or items with other Program partners. Further details on redemption options are described below and available on bestwesternrewards.com or an Affiliate’s Best Western website for your region or country of residence (each a “Local Site”). 

BECOMING A MEMBER OF THE PROGRAM AND CREATING AN ACCOUNT

For individuals who are not yet Members, you may enroll in the Program as a new Member online at bestwestern.com or your Local Site, by mail, by calling a Best Western call center, through a Best Western mobile application, or through the front desk at a Licensed Hotel. Only individuals may enroll and maintain one (1) Account. Joint accounts and duplicate Accounts are not permitted. Benefits of the Program are non-transferrable unless expressly stated otherwise in these Terms. If more than one (1) Account is created, a Member will only receive Points or Miles for one (1)Account. Duplicate Accounts are subject to deactivation or may be merged at the Member’s request by calling a Best Western call center.

You must be over eighteen (18) years of age or of majority age in your country of residence to be a Member of the Program. 

To create a Member Account, which tracks your Points and/or Miles activity, you must provide accurate and complete information, including a current, valid e-mail address (“Account Information”). You may never use another person’s Account without permission. Upon enrolling in the Program, you will be assigned a unique Account number and will become eligible to earn Points and/or Miles through a participating Airline Partner.

CONSENT TO THESE TERMS AND BWI’S PRIVACY POLICY 

Your Membership in the Program constitutes your consent and acceptance of these Terms. 

BY BECOMING A MEMBER OR STAYING IN THE PROGRAM, YOU ARE PROVIDING YOUR PERSONAL INFORMATION TO BWI, WHICH USES SYSTEMS LOCATED IN THE UNITED STATES TO PROCESS YOUR ENROLLMENT AND MAINTAIN YOUR ACCOUNT. IF YOU ARE A RESIDENT OF A LOCATION WITHIN THE EUROPEAN UNION, ASIA, OR ANY OTHER REGION, BY BECOMING A MEMBER OR STAYING IN THE PROGRAM, YOU ARE PROVIDING YOUR EXPRESS CONSENT TO THE TRANSFER OF YOUR PERSONAL INFORMATION TO THE UNITED STATES. IF YOU REPRESENT AN ORGANIZATION, YOU WILL BE RESPONSIBLE TO ENSURE THAT EACH MEMBER WHO PARTICIPATES IN THE PROGRAM AS AN EMPLOYEE OR CONTRACTOR OF YOUR ORGANIZATION ABOUT WHOM PERSONAL INFORMATION MAY BE PROVIDED TO BWI HAS GIVEN THEIR EXPRESS CONSENT TO THE TRANSFER AND PROCESSING OF THEIR PERSONAL INFORMATION TO AND WITHIN THE UNITED STATES. UNITED STATES LAWS REGARDING PROCESSING OF PERSONAL INFORMATION MAY BE LESS STRINGENT THAN THE LAWS IN YOUR COUNTRY.  PLEASE READ BWI’S PRIVACY POLICY FOR MORE INFORMATION ON BWI’S PRIVACY PRACTICES (INCLUDING WITH RESPECT TO INTERNATIONAL DATA TRANSFERS).

BWI IS SOLELY RESPONSIBLE FOR PROVIDING THIS PROGRAM TO THE MEMBERS. FROM TIME TO TIME, YOU MAY PROVIDE YOUR PERSONAL INFORMATION TO AFFILIATES FOR VARIOUS PURPOSES. ANY AND ALL PERSONAL INFORMATION YOU PROVIDE TO AFFILIATES MAY BE SUBJECT TO THE AFFILIATE’S PRIVACY POLICIES AND PROCEDURES. YOU ACKNOWLEDGE AND AGREE THAT BWI MAY RECEIVE YOUR PERSONAL INFORMATION FROM THE AFFILIATES AND EACH OF BWI’S AND THE AFFILIATE’S PRIVACY POLICIES WILL APPLY TO THE RESPECTIVE ENTITY’S USE OF YOUR PERSONAL INFORMATION.

USE OF YOUR ACCOUNT INFORMATION

In addition to any rights granted to BWI with respect to your Account Information in the BWI Privacy Policy, we use your Account Information to manage and administer your participation in the Program and, to the extent permitted by applicable law, to improve the Program. 

You also authorize BWI to share your Account Information with its subsidiaries and third parties, including Licensed Hotels, Affiliates, Airlines and other Program partners; award suppliers; fulfillment houses to fulfill redemption requests; technology service providers in order to service your Member Account and facilitate the booking and processing of reservations; and third-party service providers that store and process personal data on BWI’s behalf in a secure environment.

If you are a citizen or legal resident of the U.S. or Canada, you give BWI and our subcontractors your express consent to obtain permissible “soft inquiry” data from credit bureaus or credit reporting agencies to determine whether you are eligible for a Best Western Rewards^® branded credit card or other products, programs, services, and promotions that might be of interest to you. “Soft inquiries” are requests to credit bureaus to provide names of customers that meet certain thresholds to receive a firm offer of credit, but do not include obtaining credit reports that would affect your credit scores. You may edit your Account Information (except for the name associated with your Account) at any time by logging into your Account and updating your profile. You are responsible for keeping your Account Information current and accurate. BWI provides all communications, updates about the Program, and your Account via email to the address in your Account. Communication is critical to the administration of the Program. If you fail to maintain up-to-date Account Information, including a valid, subscribed e-mail address, you may not be able to view your online statements or other important communications. In addition, without a valid e-mail address on file you may not be able to receive certain types of Program benefits and awards, including free night awards, Best Western Gift Cards, and other items that are fulfilled electronically. If you do not maintain accurate and current Account Information, BWI reserves the right to take any action that it deems necessary to protect your Account against unauthorized access or fraud, including suspending or restricting your Account until your Account Information can be confirmed.

Also, if you do not opt-in to receive communications from BWI or if you opt-out of receiving messages from BWI or our third-party providers, you will not be able to fully participate in the Program or experience the full range of benefits and services available to you as a Member of the Program. To unsubscribe from emails or other messaging, please follow the instructions in any email or messages you receive or by logging into to your Account and changing your communication preferences. 

You can view your Account Information at any time by logging into your Account at bestwestern.com, your Local Site, or through a Best Western mobile application. 

To the extent permitted by applicable law, it is your responsibility to monitor Account activity and report suspicious activity to BWI. 

EARNING POINTS FOR NIGHTS

All nights are eligible to earn points (“Qualifying Nights”) except for the following (“Non-Qualifying Nights”):

(a)     Nights booked through online travel agencies, such as priceline.com, expedia.com, travelocity.com, booking.com, kayak.com (e.g., channels other than Best Western branded booking channels);

(b)    Nights booked through tour operators; and

(c)     Nights booked at special discounted rates, such as employee rates, FIT/wholesale/net rates, motorcoach/bus rates, crew rates, BWR free night awards rates (FX rates), or discounted rates for stays longer than thirty (30) nights.

What constitutes a rate or booking channel that qualifies as a Qualified Night versus a Non-Qualifying Night may change. When making a reservation, confirm whether you are reserving a rate that qualifies as a Qualifying Night, for which you can earn Points, or a Non-Qualifying Night, for which you will not earn Points. This is more important if you are booking through a channel other than a Best Western branded booking channel.

Members earn ten (10) Points per $1 U.S. dollar spent on the room rate (before taxes and fees and after currency conversion) for Qualifying Nights. Members earn five (5) Points per $1 U.S. dollar spent on the room rate (before taxes and fees and after currency conversion) for Qualifying Nights at SureStay Studio^® by Best Western, Executive Residency and @HOME by Best Western℠ hotels.

You can earn Points for up to ten (10) rooms per stay in the United States, Canada, and the Caribbean and up to three (3) rooms per stay outside of the United States, Canada and the Caribbean provided that:

(a) one (1) room is occupied by you;

(b) you pay for all the rooms;

(c) Points for that room have not been issued to another Member; and

(d) you presented your Best Western Rewards membership number at the time of booking or at check-in.

For group bookings, up to ten (10) rooms will receive Points per stay in the United States, Canada, and the Caribbean and up to three (3) rooms per stay outside of the United States, Canada, or the Caribbean. Selection of which qualified rooms (and Members) receive the Points is at the discretion of the person making the reservation.

If you occupy a room with another Member, only one (1) Member will receive the Points and qualifying night towards Elite status. You must decide amongst yourselves who will receive the Points and the qualifying night. 

Points are added to your Account within seven (7) business days following check-out.

Individual hotel rooms that are billed directly to a corporate account but where you are individually responsible for authorization of settlement at check-out constitute a Qualified Night.

To calculate Points for Qualifying Nights that are paid for in currencies other than U.S. dollars, BWI will first convert the amount of the payment to U.S. dollars using a reasonable conversion rate, as determined by BWI no less than annually and in its sole discretion but based on officially published conversion rates, and then calculate the Points based on the converted payment amount. 

If you complete a Qualifying Night but fail to present your Membership number or otherwise record the stay in your Account, you must request a credit for that stay within six (6) months after the date of the Qualifying Nights by visiting bestwestern.com or your Local Site, or by calling a Best Western call center. Requests should include your name, Account number, e-mail address, and reservation confirmation number.

If you enroll in the Program after having a Qualified Night, you may request Points only if your enrollment occurred within thirty (30) days after your stay. Requests should include your name, Account number, e-mail address, and reservation confirmation number.

POINT TRANSFERS

To request a Points transfer from your Account to the recipient of your choice, the transferring member’s Account must be open for at least thirty (30) days and not be in restricted status. The transferring member must provide the recipient’s full name and Best Western’s Rewards account number. Transfer over 70,000 are subject to further review and approval. A maximum of 150,000 points may be transferred per rolling calendar year or upon BWI’s sole discretion. 

DIVORCE, DEATH OR INCAPACITATION

In the event of a Member’s divorce, and at BWI’s discretion, Points may be transferred from one (1) Member’s account to another Member’s account upon receipt and review of the required legal documentation.

In the event of a Member’s death, and at BWI’s discretion, we will allow a one-time, full point balance to be transferred to the designated beneficiary upon receipt of the required documentation. Before doing so, we must receive the following documentation:

• Death certificate; and
• Documentation of the first and last page of the legal document showing the surviving or designated Best Western Rewards Account Member as the executor or beneficiary of the estate with a legal seal of affirmation.

In the event of a Member’s incapacitation, and at BWI’s discretion, we will allow a one-time full point balance to be transferred to the designated Member with the required documentation or for the name on an Account to be changed. Before doing so, we must receive the following documentation:

• Letter from a doctor at the hospital or medical facility that the person is incapacitated;
• Court order; and
• Power of attorney or other legal document that states authority for requestor to act on behalf of the incapacitated person.

Elite status will transfer for death or incapacitation only per Program rules. VIP Membership Status benefits will not transfer to the recipient of the Points for any type of transfer.  

NAME CHANGES

To request a Member’s name change, documentation is required. This must include certified copies of the decree documentation (e.g., marriage certificate, divorce or legal name change decree).

EARNING AIRLINE MILES

Rather than earning Points for Qualifying Nights or as otherwise provided herein, you can instead elect to earn Miles with any of our approved partner frequent flyer programs (“Airline Programs”) by logging into your Account through bestwestern.com or the Local Site for your country of residence or by calling a Best Western call center and directing BWI to award Miles (instead of Points) as your earning preference, identifying the Airline Program, and providing your frequent flyer membership number for your preferred Airline Program. Airline Programs may award different point values based on the rules and conditions of the individual Airline Program. Contact a Best Western call center prior to booking a Qualifying Night for current Miles award level information. 

For a full list of Airline Programs and details for earning Miles, visit bestwesternrewards.com or your Local Site. 

To be clear, if you direct BWI to award Miles instead of Points, you will not earn any Points for Qualifying Nights or as otherwise provided herein; you will only earn Miles for the one (1) Airline Program you have selected. You may at any time return to earning Points instead of Miles using the same procedure.

Miles earned for the chosen Airline Program may take thirty (30) business days following check-out or longer to post to the Member’s Account, pending verification by the Airline Program.

You may also convert Points that you have accumulated in your Account into Miles with certain Airline Programs. Currently, only certain Airline Programs allow conversion of Points into Miles. Please visit bestwestern.com or your local site for updates on our current participating Airline Programs.

Whether you elect to earn Miles as your earning preference or decide instead to earn Points and later convert them into Miles, each Airline Program maintains its own rules, regulations, and Program terms and conditions, all of which will apply to your use of any Miles. BWI is not responsible for any Airline Program’s terms and conditions.

From time to time, BWI may offer special promotions in partnership with Airline Programs that allow you to earn additional Miles. You can only take part in such promotions if, at the time of the promotion, you have chosen to earn Miles. Such promotions will be subject to any additional terms and conditions or promotion rules published where the promotion is advertised.

If you enroll in the Program after having a Qualified Night, you may request Miles only if your enrollment occurred within thirty (30) days after your stay. Requests should include your name, Account number, e-mail address, and reservation confirmation number.

EARNING POINTS BY USING A BEST WESTERN REWARDS^® BRANDED CREDIT CARD

The Best Western Rewards^® series of co-branded credit cards for U.S. residents offers Members the opportunity to earn Points on every day eligible purchases. Credit cards are subject to credit approval and additional terms and conditions as set by the card issuers. 

OTHER WAYS TO EARN POINTS

From time to time, BWI will partner with great companies, from car rental companies to flower retailers to wine clubs and beyond, to provide you with other opportunities to earn Points when you purchase certain products and services. For details about these earning partners, visit bestwesternrewards.com or your Local Site. 

You may also be selected to participate in exclusive, special promotions where you will have the opportunity to earn bonus Points (“Bonus Points”). Earning Bonus Points is subject to any additional restrictions, requirements, or terms and conditions applicable to that particular promotion. Please read the terms and conditions for any special promotion closely before participating.

PURCHASING POINTS

You must be a Member in good standing of the Best Western Rewards Program to purchase Points. A new member may purchase Points thirty (30) days after enrollment in the Program if the Account reflects at least one (1) completed Qualifying Night. Points may be purchased online or by calling 1(800) 894-4365. The purchased Points will be posted to the Member’s Account within two (2) business days.

Points may be purchased at the rate of U.S. $00.01 per Point. Points can only be purchased in increments of 1,000 Points. You may purchase a maximum of 20,000 Points per day and a maximum of 100,000 Points per twelve (12) month period. The total cost of the Points will be displayed before the purchase is completed. 

The purchased Points will not count towards qualification for or towards elite status in the Program. The purchased Points are subject to these Terms. BWI reserves the right to cancel and reverse any transactions that do not meet Program or promotional requirements.

You agree to pay BWI in full by credit card prior to any Points being posted to your Account. By submitting a request to purchase Points you authorize BWI, or its service provider, to charge the credit card number you provided. All purchases must be made in U.S. dollars only. The purchased Points are non-refundable.

Purchase limits, minimum Points purchase requirements and cost of Points are subject to change at any time without notification.

REDEEMING PROMOTIONAL FREE NIGHT AWARDS

A promotional free night award earned through the Program (“Free Night Award”) can be reserved at Licensed Hotels worldwide, subject to capacity controls and room availability. To check availability for a Free Night Award, visit bestwestern.com, your Local Site, the Best Western mobile application, or contact a Best Western call center. Free Night Awards may not be redeemed through travel agents or online travel agents and are not commissionable. Free Night Awards are not exchangeable for cash. Free Night Awards are subject to the expiration date listed on the award.

Reservations for Free Night Awards must be booked by calling a Best Western call center or redeemed online when logged into your Account. A valid credit card is required to reserve the room. Reservations are subject to the terms and conditions of the participating hotel, including the hotel’s cancellation policy.

A Free Night Award in a standard room at any Licensed Hotel includes the cost of the room and room taxes, but does not include incidental charges, resort fees, or other fees that the Licensed Hotel may charge, such as parking fees. Licensed Hotels in certain locations may be required to charge a city tax, which must be paid at check-out.

If a Free Night Award reservation is not cancelled by the hotel cancellation deadline or you fail to show for a reservation, this will result in the Free Night Award being voided and loss of the award.

REDEEMING POINTS FOR FREE NIGHTS 

Points can be redeemed for free night stays at Licensed Hotels worldwide, subject to rate availability, capacity controls, and room availability. The number of Points required for a free night stay is based on the expected average daily rate on the date requested for the stay, varies throughout the year, and is subject to change at BWI’s discretion. You may only use Points for free night stays in a standard room (not suites or any other upgraded room type). You can book up to seven (7) free nights in a row using Points.

To find the number of Points required to book a free night stay, visit bestwestern.com, your Local Site, the Best Western mobile application, or contact a Best Western call center. Free night stays may not be booked through travel agents or online travel agents and are not commissionable. Free night stays are not exchangeable for cash.

Reservations for free night stays must be booked by calling a Best Western call center or redeemed online when logged into your Account. A valid credit card is required to reserve the room. Reservations are subject to the terms and conditions of the participating hotel, including the hotel’s cancellation policy.

A free night stay in a standard room at any Licensed Hotel includes the cost of the room and room taxes, but does not include incidental charges, resort fees, or other fees that the Licensed Hotel may charge, such as parking fees. BWI reserves the right to restrict, suspend, modify, or cancel the ability to use Points for free night stays at any time without notice. Licensed Hotels in certain locations may be required to charge a city tax, which must be paid at check-out.

PAY WITH POINTS AND CASH

Through the Program’s Pay with Points option, Points can be combined with cash to book a one (1) night stay at Licensed Hotels worldwide, subject to rate availability, capacity controls, and room availability. To make a reservation using Pay with Points you must be logged into your Rewards Account on www.bestwestern.com.

A minimum of 5,000 Points is required for a Pay with Points reservation. Members may book a Pay with Points stay for  using any combination of at least 5,000 Points (or more in additional increments of 1,000 Points) and cash. Pay with Points rates are available for standard rooms only (no suites or other upgraded room type). For multi-night stays, Pay with Points can only be applied to the first night stay.

The cash portion of the Pay with Points rate is shown in local currency. Total number of Points will be shown during the booking process prior to purchase. A valid credit card is required to reserve the room. Reservations are subject to the reservation terms and conditions of the participating hotel, including the hotel’s cancelation policy.  

Pay with Points cannot be combined with any other discount or offer. Point requirements vary based on several factors, including but not limited to time of year, brand, and hotel location.

Reservations using Pay with Points cannot be modified. To change your reservation, you must first cancel the reservation and then, if available, make a new reservation. You may cancel your reservation by visiting www.bestwestern.com, calling a Best Western reservation center, or contacting the participating hotel. If you cancel your reservation in accordance with the hotel’s cancellation policy, your Points will be re-deposited into your account and your credit card will not be charged. If you are unable to use your room and fail to cancel your reservation by the specified time on your confirmation, Best Western will not credit your account with the Points that you redeemed, and your credit card will be charged the cash portion of the first night.

Members only earn Points on a Pay with Points reservation for the cash portion of the room rate. Members can earn Elite Bonus Points on Pay with Points reservation, and Pay with Points reservations count towards a Member’s Elite status. BWI reserves the right to restrict, suspend, modify, or cancel the Pay with Points program at any time without notice. 

REDEEMING POINTS FOR MILES

If you have directed BWI to award Miles instead of Points, then your Miles are earned at the time you pay for your Qualified Nights; and those Miles are then transferred to your Airline Program account and further redemption of Points from your Member Account is not necessary. It may take at least thirty (30) days for Miles to post to your Airline Program account.

If you choose to convert your Points and redeem them for Miles, you can do so at any time by going to bestwestern.com, at which time the Miles are then transferred to your Airline Program account.

Again, each Airline Program maintains its own rules, regulations, and program terms and conditions, all of which will apply to your use of any Miles. BWI is not responsible for any Airline Program’s terms and conditions.

Points will be converted into Miles at a conversion rate determined by BWI in its sole discretion using currently published conversion rates, which may change from time to time. 

BEST WESTERN GIFT CARDS

The Best Western Gift Card can be purchased by redeeming Points or cash  and can be used for lodging charges at any Licensed Hotel worldwide (i.e., room night charges and applicable taxes), and unless the Best Western Gift Card is offered as a part of a promotion, it does not have an expiration date. Acceptance of the Best Western Gift Card for services other than lodging charges is at the discretion of each Licensed Hotel. For a complete list of terms and conditions relating to the Best Western Gift Card, visit giftcard.bestwestern.com. Your receipt of a Best Western Gift Card does not constitute a reservation. Your Best Western Gift Card will be issued in your local currency but will be redeemed in the currency of the Licensed Hotel where you use the Best Western Gift Card at a conversion rate determined by BWI in its sole discretion using currently published conversion rates, which may change from time to time. 

To gift travel to a recipient of your choice, you may purchase a Best Western Gift Card and apply the balance for a reservation on bestwestern.com or present the physical gift card to the hotel upon check-in.  Gift cards are not exchangeable, refundable, or changeable under any circumstances and are not replaceable in the event of loss or destruction.

POINT REDEMPTIONS FOR GIFT CARDS AND CHARITABLE DONATIONS

You can also redeem Points for gift cards or charitable donations by visiting bestwestern.com or your Local Site or by calling a Best Western call center.

Gift Cards: For digital redemptions of virtual gift cards, you will receive an email containing your gift card information within five (5) to seven (7) business days after redeeming your Points. For Best Western physical gift cards, you will receive it within one (1) to two (2) weeks depending on mailing times. For security purposes, Best Western Gift Cards cannot be shipped to a P.O. Box, and may not be available outside of certain regions. Please make sure the address in your Account is current before placing a redemption order.

All gift cards redeemed with Points are subject to any additional terms and conditions imposed by the applicable issuer, which may include expiration dates, inactivity fees, and other restrictions (except for the Best Western Gift Card, which does not have expiration dates or inactivity fees, unless issued as part of a promotion). Accordingly, BWI can only warrant that a gift card will be redeemable at full face value for six (6) months from the date of your order.

Gift cards are not exchangeable, refundable, or changeable under any circumstances and are not replaceable in the event of loss or destruction.

Charitable Donations: You may also choose to redeem Points for a charitable donation to certain approved charities, in which case the following conditions will apply. 

The donation will be reflected on your online statement in your Account, which will constitute your receipt.

You are solely responsible for consulting your tax advisor regarding whether your donation of Points may be tax deductible.

Visit bestwesternrewards.com or your Local Site for further details on this redemption option. Many redemption items are valid only in certain countries or are denominated in certain currencies. 

It is the responsibility of the Member to select a redemption item that corresponds to the Member’s intended use. To the extent permitted by applicable law, once fulfilled, redeemed items may not be returned or refunded, and items are subject to availability. 

BWI shall make a good faith effort to fulfill an order with the items requested; however, BWI may substitute a similar item with equivalent value if an item is not available.

BEST WESTERN REWARDS^® DISCOUNTED ROOM RATE

Members who book a reservation at a Licensed Hotel through bestwestern.com or a Local Site may receive a discount of 10% or more off the published “Flexible Rate.” To take advantage of this discount, select the “Best Western Rewards^® Rate Plan.” This rate may not be available in all countries

ELITE STATUS

BWI offers four (4) different levels of Elite Status Membership (Gold, Platinum, Diamond, and Diamond Select). To achieve an Elite Status, you must accumulate the required number of Qualifying Nights (as defined in this Terms) in a calendar year as designated in the chart below:

Status Level	Qualifying Nights*
Gold	5 Qualifying Nights
Platinum	7 Qualifying Nights
Diamond	15 Qualifying Nights
Diamond Select	25 Qualifying Nights

 

• If you achieved Elite Status in 2023, your status would remain in effect for the 2024 calendar year and through December 31, 2024.
• Once you achieve Elite Status for 2024, that status will remain in effect through the next calendar year until December 31, 2025.

BWI reserves the right, in its sole discretion, to grant Elite Status to Members who have not met the Elite Status criteria.

As an Elite Status Member, where BWR Points are set as the preferred earning preference, you will receive Bonus Points for each Qualifying Night completed during the time in which you maintain Elite Status, as follows:

• Members who have attained Gold Elite Status receive a 10% Point bonus;
• Members who have attained Platinum Elite Status receive a 15% Point bonus;
• Members who have attained Diamond Elite Status receive a 30% Point bonus; and
• Members who have attained Diamond Select Elite Status receive a 50% Point bonus.
• Bonus Points will be awarded beginning with the first Qualified Night after Elite Status is earned.
• Reservations made via 3^rd party do not qualify for Elite benefits.

Members who earn Miles will not receive tier level bonus points or miles.

Members who have attained Elite Status will be provided with a dedicated toll-free number to facilitate all reservations and Account servicing needs.

Members who achieve Elite Status at the Gold, Platinum, Diamond, and Diamond Select levels will receive complimentary water at check-in.

POINT EXPIRATION AND MEMBERSHIP CANCELLATION

Points earned under the Program do not expire. 

BWI reserves the right to cancel any Member Account and revoke any and all unredeemed Points in the event BWI determines in its sole discretion any of the following circumstances occur:

• your violation of these Terms;
• your providing any false or inaccurate Account Information or your misuse of the Program;
• your violation of any national, state, or local law or regulation;
• your bartering, transferring (except as permitted herein) or selling Points, redemption items, and other Member benefits (including for commercial purposes);
• your failure to pay for Licensed Hotel charges, including payments to Licensed Hotels that are invalid or returned for having insufficient funds;
• your commission of fraud or abuse involving any portion of the Program;
• your knowingly maintaining more than one (1) active Member Account;
• any action or conduct by you that is determined by BWI in its sole discretion to be unreasonable, harassing, offensive to, or to the detriment of the Program, any of its alliances, partners, or representatives, BWI employees, or the staff of Licensed Hotels; or
• in the event of any suspicious activity in your Member Account.

No sale or transfer of Points is permitted, except as provided in these Terms. 

Points, rewards, Elite Status benefits, and other Member benefits may not be sold, bartered, or transferred (except as permitted herein). Any attempted transfer, sale, or barter in violation of these Terms will be void. 

APPLICABLE LAW; ARBITRATION

Please Read This Carefully. It Affects Your Rights.

Unless prohibited by the laws of your jurisdiction, any and all disputes between you and BWI or any of its designated subsidiaries arising under or related in any way to these Terms or your participation in the Program (defined below as Claims) shall be resolved by applying the laws of Arizona or the federal laws of the United States, as applicable, without regard to conflict of laws principles. 

Further, any and all disputes between you and BWI or any of its designated subsidiaries arising under or related in any way to these Terms or your participation in the Program must be resolved through binding arbitration as described in this section. This agreement to arbitrate is intended to be interpreted broadly. It includes, but is not limited to, all claims and disputes, including class action claims, relating to and arising from your participation in the Program, including but not limited to any claims related to or arising out of unauthorized disclosure of or access to any Account Information (“Security Breach”), advertising or marketing claims, product liability, or consumer claims (“Claims”). 

YOU AGREE THAT BY ENTERING INTO THIS AGREEMENT, YOU AND BWI ARE EACH WAIVING THE RIGHT TO TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION. YOU AND BWI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. ANY ARBITRATION WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED. 

The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes of the American Arbitration Association (“AAA”), as modified by this section. For any claim where the total amount of the award sought is $10,000 or less, the AAA, you, and BWI must abide by the following rules: (a) the arbitration shall be conducted solely based on written submissions; and (b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties. If the claim exceeds $10,000, the right to a hearing will be determined by the AAA rules, and the hearing (if any) must take place solely and exclusively in Phoenix, Arizona. The arbitrator’s ruling is binding and may be entered as a judgment in any court of competent jurisdiction. In the event this agreement to arbitrate is held unenforceable by a court or is prohibited by the laws of your country of residence, then any Claims that would otherwise have been arbitrated shall be solely and exclusively brought only in the state or federal courts within Phoenix, Arizona. 

To the extent permitted by applicable law all Claims, judgments and awards shall be limited to actual out-of-pocket costs incurred (including, with respect to a Security Breach, costs of legally required notification and remediation) but in no event include attorneys’ fees, and under no circumstances will any Member be permitted to obtain awards for, and hereby waives all rights to claim, punitive, incidental, special, consequential damages and any other damages, other than for actual out-of-pocket expenses. 

To the extent the laws of your country of residence mandate the restriction or prohibition of the requirement to arbitrate, the prohibition against class actions, the application of the laws of Arizona or the federal laws of the United States as applicable, or the jurisdiction of the federal or state courts located in Phoenix, Arizona, you agree that the following provisions of this paragraph shall apply: Any dispute arising out of or in connection with this contract (defined above broadly as Claims), including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration under authority of the London Court of International Arbitration (“LCIA”) and the LCIA Rules, which rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be three (3). The seat or legal place of arbitration shall be London, England. The language to be used in the arbitral proceedings shall be English. The governing law in such an event shall be the substantive law of England and Wales.

Notwithstanding the foregoing, each Member and BWI shall be entitled to seek injunctive relief (unless otherwise precluded by any other provision of these Terms) in the state and federal courts of Phoenix, Arizona.

OTHER TERMS AND CONDITIONS

Unless prohibited by the laws of your jurisdiction, all Terms, including all Point earning and redemption requirements are subject to revision without notice by BWI, in its sole and absolute discretion.

Determination and payment of tax liability is your sole responsibility as a Member.

Neither BWI, its subsidiaries, employees, agents, or partners, nor Licensed Hotels or Affiliates shall be responsible for lost or stolen awards or Best Western Gift Cards.

You may not transfer your Points to anyone without a valid court order unless otherwise noted in these Terms or as determined by BWI in its sole discretion.

Points are not redeemable for cash or any other form of credit unless specifically required by applicable law. Point value is set by BWI in its sole discretion and may be updated from time to time, as permitted by applicable law. 

BWI may choose in its sole discretion to issue membership credentials in a variety of formats to Members. Physical membership credentials issued by BWI remain the sole property of Best Western and must be surrendered by the Member upon request.

BWI may modify the Points listed in your Account based on actual stay information.

BWI may terminate the Program at any time without prior notice, in which case you must redeem your Points within ninety (90) calendar days, or any other period required by the applicable law of your jurisdiction, after your receipt of notice of termination of the Program to avoid forfeiting your Points.

The Program is governed by laws of the United States and the State of Arizona without regard conflicts of laws principles, unless otherwise indicated in the “Special Notes” sections below. BWI is not responsible for illegible, lost, late, incomplete, misdirected, or undeliverable mail or e-mail; or for any computer, telephone, satellite, cable, network, electronic or Internet hardware or software malfunctions, failures, connections, or availability, or garbled, corrupt or jumbled transmissions, service provider/Internet/web site/use net accessibility, availability, or traffic congestion, or any technical, typographical, or other error, or unauthorized human intervention, or the incorrect or inaccurate capture of Account Information, or the failure to capture, or loss of, any such Account Information. 

BWI assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, or technical error.

BWI may revise these Terms from time to time by posting an updated version on this page. If you are a Member and a revision meaningfully reduces your rights, we will notify you by sending a message to the email address associated with your Account and you agree that the revised Terms will be effective ninety (90) days after the message is sent to you. Your continued participation in the Program is subject to the most current, effective version of these Terms.

The waiver by BWI of any breach by a Member of a term, covenant, provision, or condition provided herein shall not constitute a waiver of any prior, concurrent, or subsequent breach by the Member of the same or any other term, covenant, provision, or condition herein.

These Terms only apply to the extent permitted by the laws of the country, state, or province of the applicable Member. To the extent any of the foregoing limitations are not permitted under the laws of your country, state, or province, you agree that the remaining portions of these Terms that are permissible shall apply to the maximum extent permitted by law.

SPECIAL NOTE FOR AUSTRALIAN RESIDENTS. You may have certain rights under the Australian Consumer Law known as “consumer guarantees.” Nothing in the Terms is intended to exclude or restrict any non-excludable rights any Member has under the Australian Consumer Law. With respect to any disputes between BWI and Members that are residents of Australia in connection with the Program, these Terms, or your receipt or use of any Award, either Party may file a Claim, but shall only be permitted to file a Claim in the courts located in the City of Phoenix, State of Arizona, USA or in the City of Sydney, New South Wales, Australia.

SPECIAL NOTE FOR CANADIAN RESIDENTS. You may choose during enrollment to provide your express consent to receive special offers and information about services (from BWI or any third-party partner) that may be of interest to you and grant permission to BWI to send electronic messages to you regarding these things. If you do not provide such express consent during the enrollment process, then you shall not be registered to receive such offers. You agree, however, that BWI may send you statements, communications, and updates concerning your Account via email to the address in your Account Information. If you consent to receive offers during registration but later decide that you do not want to continue receiving these offers, you may indicate so at any time by emailing us at rewards@cs.bestwestern.com.

SPECIAL NOTE FOR CHINA RESIDENTS. You may choose during enrollment to provide your express consent to receive special offers and information about services (from BWI or any third-party partner) that may be of interest to you and grant permission to BWI to send electronic messages on these topics. If you do not provide such express consent during the enrollment process, then you shall not be registered to receive such offers. You agree, however, that BWI may send you statements, communications, and updates concerning your Account via e-mail to the address in your Account Information. If you consent to receive offers during registration but later decide that you do not want to continue receiving these offers, you may indicate so at any time by emailing us at rewards@cs.bestwestern.com.

SPECIAL NOTE FOR FRENCH RESIDENTS. You may terminate your participation in the Program and your Account at any time. By terminating your participation in the Program, you acknowledge and agree that you forfeit any Points earned and will not be able to redeem Points for any of the benefits described herein.

SPECIAL NOTE FOR GERMAN RESIDENTS. If you are a consumer located in Germany, the application of the laws of the United States and the State of Arizona shall not deprive you of the protection afforded by mandatory German consumer protection provisions. You may choose during enrollment to provide your express consent to receive special offers and information about services (from BWI or any third-party partner) that may be of interest to you and grant permission to BWI to send electronic messages to regarding these things. If you do not provide such express consent during the enrollment process, then you shall not be registered to receive such offers. You agree, however, that BWI may send you statements, communications, and updates concerning your Account via email to the address in your Account Information. If you consent to receive offers during registration but later decide that you do not want to continue receiving these offers, you may indicate so at any time by emailing us at rewards@cs.bestwestern.com.

SPECIAL NOTE FOR ITALIAN RESIDENTS. The Program is provided in Italy and the Republic of San Marino by Best Western Italia S.C.p.A and BWI. The Terms applicable to Members that reside in Italy are available here. Best Western Reward Points selling, as described above, is not applicable in Italy, for Italian BWR Members.

SPECIAL NOTE FOR JAPANESE RESIDENTS. With respect to any disputes between BWI and Members that are Japanese residents in connection with the Program, these Terms, or your receipt or use of any Award, either party may file a Claim, but shall only be permitted to file a Claim in the courts located in the City of Tokyo, Japan, or in the City of Phoenix, State of Arizona, USA.

SPECIAL NOTE FOR MALTESE RESIDENTS. If you are a consumer located in Malta, the application of the laws of the United States and the State of Arizona shall not deprive you of the protection afforded by mandatory consumer protection provisions of Maltese Law. You may choose during enrolment to provide your express consent to receive special offers and information about services (from BWI or any third-party partner) that may be of interest to you and grant permission to BWI to send electronic messages to regarding these things. If you do not provide such express consent during the enrolment process, then you shall not be registered to receive such offers. You agree, however, that BWI may send you statements, communications, and updates concerning your Account via email to the address in your Account Information. If you consent to receive offers during registration but later decide that you do not want to continue receiving these offers, you may indicate so at any time by emailing us at rewards@cs.bestwestern.com. 

SPECIAL NOTE FOR QUEBEC RESIDENTS. You may choose during enrollment to provide your express consent to receive special offers and information about services (from BWI or any third-party partner) that may be of interest to you and grant permission to BWI to send electronic messages to regarding these things. If you do not provide such express consent during the enrollment process, then you shall not be registered to receive such offers. You agree, however, that BWI may send you statements, communications, and updates concerning your Account via email to the address in your Account Information. If you consent to receive offers during registration but later decide that you do not want to continue receiving these offers, you may indicate so at any time by emailing us at rewards@cs.bestwestern.com. French language versions of bestwestern.com are available by selecting “francais” from the drop-down menu at the top of the screen on bestwestern.com.

SPECIAL NOTE FOR SOUTH AFRICAN RESIDENTS. With respect to any disputes between BWI and Members that are residents of South Africa in connection with the Program, these Terms, or your receipt or use of any Award, either Party may file a Claim, but shall only be permitted to file a Claim in the courts located in the city of Cape Town, South Africa or in the city of Phoenix, State of Arizona, USA.