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Best Western Rewards® members enjoy your exclusive offer. Best Western Members can redeem 10,000 points (or less) for a FREE night. Redemption offer runs between November 15, 2018 and January 15, 2019. The discounted FREE night offer is valid for stays at Best Western branded hotels in the U.S. or Canada, Sunday through Thursday only. Registration not required. Exclusions apply*.
FREQUENTLY ASKED QUESTIONS
During this promotion, BWR members can redeem up to 10,000 points for an exclusive offer for a free night valid for a stay at Best Western® branded hotels in North America. The free night is valid for stays taking place between November 15, 2018 and January 15, 2019 (Promotion is subject to cancellation or change without notice). Exclusions apply: Not valid for Friday or Saturday nights, at Best Western Branded properties in Mexico, or stays on November 22, 2018, December 24, 2018, December 25, 2018, December 31, 2018, January 1, 2019. See the Terms & Conditions for full offer details.
Does a guest need to make advance reservations for the free night under this promotion?
Yes, advanced reservations are required. Advanced reservations can be made on bestwestern.com, through the mobile app, by calling the hotel directly or by calling Best Western Central Reservations at 1(800) 780-7234.
I already made a free night reservation during the promo period at a higher point level, do I need to cancel and rebook my reservation?
No! If your free night reservation is for an eligible property, on an eligible night and is during the promotional period, November 15, 2018 through January 15, 2019, then your reservation will automatically be reduced down to 10,000 points. There is no need to cancel and reschedule your reservation. The discounted point level will be deducted from the Best Western Rewards members account at the hotel.
What should I do with the free night voucher I redeemed my points for prior to the 10,000 point rate change?
The unredeemed voucher you have can be voided and the points returned to your account, by calling Best Western Rewards customer service at 1(800) 237-8483.
Can I purchase points that I can later redeem for a 10,000 point free night?
Yes, you can purchase up to 5,000 points as a one-time courtesy during the promotional offer to use towards one free night reservation during the promotion period.
Why don’t I see any international properties available at 10,000 points?
This offer is only available at our Best Western branded hotels in Canada and the United States (including the Caribbean).
When will the points be taken from my account?
The points will be removed from your account on or around check-in/out for your stay. You will need to have 10,000 points per free night available in your account or the hotel will charge the full price of the room to the credit card you provided for guarantee.
What if I need to cancel my free night reservation?
All reservations, including free night reservations, are subject to the hotel’s cancellation policies. If a free night reservation is not cancelled by the required hotel cancellation deadline and the guest is a “no show”, the BWR members credit card provided for guarantee or the members account will be charged the proper amount of points or dollars for the date of the free night reservation.
Why don’t I see any free night rooms available at the hotel I am interested in?
Free night rooms are subject to availability for any given property on any given night and can sell out. If you do not see availability, then you may need to check another hotel nearby.
Is registration required to take advantage of the 10,000 free night discounted offer?
No! Any Best Western Rewards® member in good standing with at least 10,000 points in their account have the ability to book a 10,000 point level free night reservation during the promotion period.
I was gifted a 10,000 point free night voucher, when will it expire?
All 10,000 point free night vouchers associated with the discount offer will expire January 15, 2019.
I am having trouble booking a free night with more than 2 guests, who should I call?
Free night reservations will accommodate up to two adults and two children. Additional fee’s may apply for additional adults and are up to the discretion of the hotel. For assistance, please call Best Western Rewards customer service at 1(800) 237-8483.
What does my free night room reservation cover?
A free night stay in a standard room at any Best Western branded hotel in North America includes the cost of the room and room taxes, but does not include incidental charges, resort fees, or other fees that the hotel may charge, such as parking fees.
Is there any limit to the number of 10,000 point free nights I am able to book?
No! The only limitations are dependent upon the number of points you have in your account and availability at the hotel.
*TERMS AND CONDITIONS
Best Western Rewards® (“BWR®”) members (“Member(s)”) may redeem points for a free night at a discounted rate of 10,000 points under this Promotion. Discounted free night redemptions are only valid on nights between November 15, 2018 and January 15, 2019 (“Promotion Period”). The discounted rate will only be available at Best Western® branded hotels located in North America, excluding Best Western branded hotels located in Mexico (“Branded Hotels”). Advanced reservations are required. Blackout dates apply*.
A free night stay pursuant to this Promotion includes the cost and taxes for one night in a standard room at any Branded Hotel, and excludes incidental charges, resort fees (at some locations), or any other fees that the Branded Hotel may charge, such as parking fees. Free night redemptions currently available at 8,000 points will remain available during the Promotion Period.
To check availability or to reserve a free night stay using your points, visit bestwestern.com, your local Best Western website, the Best Western To Go® mobile application; call a Best Western reservation office at 1(800) 780-7234; or book directly through a Branded Hotel. Members should log into their accounts to verify they have enough points to book the free night. Free night stays may not be booked through travel agents or online travel agents and are not commissionable. Free night stays are not exchangeable for cash.
Free night stays may be gifted to a recipient of your choice in the form of a printed or electronic voucher. All promotional vouchers may be used at Branded Hotels during the Promotion Period and expire on January 15, 2019. Reservations for free night stay printed vouchers must be booked by calling a Best Western reservation office at 1(800) 780-7234.
Printed or electronic vouchers cannot be split over multiple nights or multiple properties.
If a free night reservation is not cancelled by the Branded Hotel’s cancellation deadline and the Member or guest is considered a “no show”, at the Branded Hotel’s discretion, the Member account may be charged the proper amount of points or the credit card provided at the time of the booking for the date of the free night reservation may be charged the full price room rate.
Members may purchase up to 5,000 points during the Promotion Period to be used to redeem one free night pursuant to this Promotion during the Promotion Period.
No extensions, substitutions, or replacements available. Promotion is not valid with any other offer, promotion, rebate or discount. Promotion is subject to cancellation or change without notice. BWR program rules apply. Visit bestwesternrewards.com for complete program terms and conditions.
*Blackout Dates: Discounted nights will only be available Sunday through Thursday nights and exclude stays on November 22, 2018, December 24, 2018, December 25, 2018, December 31, 2018, and January 1, 2019.
Each Best Western branded hotel is independently owned and operated. Best Western and the Best Western marks are service marks or registered service marks of Best Western International, Inc. ©2018 Best Western International, Inc. All rights reserved.