Online Gift Card Purchase Claim Form

Report missing orders or payment issues for online gift card orders.

If you are you missing a Gift Card order or Bonus Gift Card, please complete the form below so that your claim may be reviewed.

Important Notes: 

This form's purpose is to report missing gift cards - or - problems when purchasing a Best Western Gift Card online

  • Best Western Gift Cards purchased online are not linked to your BWR account.
  • Customers/Members can "Checkout as Guest" when purchasing a Best Western Gift Card online.
  • Physical Gift Card Shipments can take 1-2 weeks to arrive.

Did you receive a "Payment transaction failed" response while attempting on online gift card purchase?

Please review the following reasons why this may have happened.

  1. Contact your BANK to confirm why a payment was declined.  
    1. The bank's response determines if the payment/order will be processed or if it will be declined.
    2. Banks may decline a gift card sale if they do not recognize the transactions.
      -  The currency amount could be too large for an online purchase.
      -  They don't allow online purchases.
      -  Or, the payment information entered is not accurate.

  2. Please also try to purchase the gift card from a secure browser by using a computer or laptop.

  Please enter your information below. You should receive a response within 1 to 2 days.

Customer Information

Enter Member Number if Applicable

Claim Type:

A: Missing Gift Card Order
Complete Order ID and Section C 

Enter all Check-out Order IDs if there are multiple orders

B: Payment Failed Claim
Complete 4 Digit Card Info
and Section C

Section C - Order Information

Complete all fields 

Type of Gift Card Ordered*
Card Currency Ordered*