The health, welfare and safety of our guests, employees and hoteliers is paramount at Best Western® Hotels & Resorts. The COVID-19 health crisis has had a tremendous impact on families, communities and businesses around the world. We understand that your travel plans may have been affected by the rapidly changing information on travel restrictions and event cancellations. With your safety and satisfaction at the heart of Best Western, we are working diligently to support you during this challenging time.
Effective Date: March 23, 2020
As we continue to monitor the impact of COVID–19, the Best Western Hotels & Resorts cancellation policy is as follows:
Q: Why are you making this change?
R: Best Western® Hotels & Resorts has a loyal customer base which has been negatively impacted by the current climate. This change will give you the flexibility and peace of mind you need when making a reservation.
Q: I didn’t book through bestwestern.com, how do I cancel my reservation?
A: If you booked through an online travel agent or other third-party, you are advised to contact the original booking provider for information on their policies.
Q: I am trying on bestwestern.com to cancel an existing reservation I booked on that site, but the website is telling me that I can’t cancel the reservation. What should I do?
R: When you booked, your reservation had a specific cancellation policy. This new policy supersedes that policy. If you booked the reservation through Best Western’s Central Reservations Office or on bestwestern.com, we can assist with the cancellation. However, if you made the reservation at the hotel, you will need to contact the hotel. Additionally, if you made the reservation through an online travel agency (e.g .Expedia or Booking.com), you need to contact the online travel agency to cancel the reservation.
Q: Does the less restrictive cancellation policy apply to all future arrival dates?
A: Yes, the cancellation policy applies to all future arrival dates for reservations that are booked or changed, and then cancelled on or before June 30, 2020.
Q: My reservation is for a stay outside of North America. Can I still cancel it?
A: This new flexible cancellation policy allows you to change your reservation at any of our hotels in the U.S., Canada or the Caribbean, provided you cancel so at least 24 hours prior to your arrival, and the cancellation occurs by June 30, 2020. Cancellation policies outside of the U.S., Canada and the Caribbean may vary—please contact the hotel for information regarding cancellation policies outside this region